Supervisor - Patient Accounts

Join a well-established healthcare system in a leadership role to support and oversee daily billing and third-party collections operations within the Revenue Cycle. This exempt position is responsible for staff performance, compliance, process improvement, and financial outcomes within Patient Accounts. Role Overview Supervise daily billing, collections, and follow-up activities for third-party payers. Act as an escalation point for complex billing, reimbursement, and vendor issues. Analyze productivity, A/R, and quality metrics to identify trends and drive improvement. Support staff development, training, and performance management. Ensure compliance with payer contracts, billing regulations, and financial assistance policies. Key Responsibilities Oversee accurate, timely, and compliant billing and follow-up of accounts. Compile and analyze weekly productivity and quality reports; communicate trends to leadership. Lead and participate in payer meetings to resolve reimbursement and billing issues. Assist with performance discussions, evaluations, and staff counseling. Recruit, onboard, and train new team members; maintain training materials and competencies. Monitor and manage performance of outside collection agencies and vendor partners. Review trial balance, pre-collection, and Medicare credit balance reports. Stay current on billing, reimbursement, and regulatory changes. Participate in special projects and departmental goal-setting initiatives. Requirements High School Diploma or GED required. Associate’s degree in Business, Healthcare Administration, or Accounting preferred. Minimum 3 years of patient accounts/hospital billing experience. Strong knowledge of hospital billing, insurance reimbursement, and third-party payers. Prior supervisory or lead experience strongly preferred. Ability to analyze data, manage multiple priorities, and communicate effectively. HBI (Healthcare Business Insights) certification required during onboarding. Why Join Us? Stable revenue cycle leadership opportunity within a hospital-based system. Hands-on impact on operations, staff performance, and financial outcomes. Exposure to payer negotiations and high-level billing strategy. Strong resume-building role with growth potential in Revenue Cycle leadership. Collaborative environment with engaged management support. Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr WhiteCap Search