Folio Specialist

Schedule Sunday - Thursday, 12pm - 9pm EST Primary Purpose Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities. Essential Functions and Responsibilities Call clients to confirm hotel checkouts Folio reconciliations Assist with booking reservations as needed Call to retrieve needed documentation Assist the Housing Coordinators with hotel extensions Assist with inbound calls to the department Additional Functions and Responsibilities Performs other duties as assigned. Supports the organization's quality program(s). Qualifications Education & Licensing: High school diploma or GED required. Experience: One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred. Skills & Knowledge: Excellent oral and written communication skills PC literate, including Microsoft Office products Good problem resolution skills Good judgment and sound decision making skills Ability to build a consensus among various parties Strong relationship building skills Excellent organizational skills, accuracy, and attention to detail Initiative and ability to multi-task Above average speed and accuracy key stroke skills High level of professionalism Ability to work under pressure in a fast paced environment and maintain a positive demeanor Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies Bi-lingual English/Spanish a plus Work Environment Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr Sedgwick Claims Management Services Ltd