Branch Manager

Branch Manager

Boise (Building 2) - Boise, ID 83716

Overview

Salary Range $75,000.00 - $85,000.00 Salary Position Type Full Time Education Level High School Travel Percentage Up to 25% Category Warehouse

Description

Base Salary: $75,000.00 - $85,000.00/year + Monthly incentive bonuses based on critical core metrics, and year-end profitability bonus potential.

Summary: The Branch Manager oversees the daily operations of the branch and is responsible for the expansion and success of the branch by implementing strategies that increase productivity and enable sales target achievement. In addition, this position is responsible for sustaining/growing current customer relationships by developing high trust relationships and providing outstanding service within the warehouse and inside sales teams.

Duties & Responsibilities:

• Manages, oversees, and supports all aspects of branch profit center (operations, sales, admin, etc.)
• Executes on Acme's policies and procedures regarding all matters concerning day-to-day branch operations and counter sales activities;
• Develops forecasts, financial objectives and business plans and determines the nature of profitable versus non-profitable branch business through precise decision making and trend analysis;
• Fosters and develops strong relationships with Company's customers and vendor partners;
• Oversees sales counter activities and customer satisfaction, including assuring daily maintenance of invoice queue and backorders, maintenance of will call, as well as filling in on various tasks as needed;
• Oversees warehouse activities, including assuring daily efficiencies are met in receiving, order pulling and product delivery, etc.;
• Oversees and executes on Acme's safety policies and procedures;
• Participates in the interviewing, hiring, training and termination of employees;
• Developing and assessing individual performance through observation and measurement, and handles corrective actions as needed;
• Address customer and employee satisfaction issues promptly;
• Oversees and reviews employee timesheets via the Company's time keeping system to ensure missed punches, overtime and time off requests are addressed and managed;
• Develops programs and protocols that promote teamwork, skills-building and positive morale within the branch, the region and companywide;
• Provides prompt and regular communication regarding all vital branch-specific information to Regional Manager as needed or requested;
• Collaborates across Outside Sales Team in developing opportunities for training, marketing, and sales presentations to their account base;
• Present product demonstrations as necessary to both customers and Acme Teams;
• Track and timely respond to all customer sales inquiries and concerns and resolve by any means necessary to ensure a high level of customer satisfaction and maintain customer relationships;
• Participate in sales and marketing events;
• Provide education to existing and prospective customers regarding the variety of products and services that Acme provides;
• Maintain awareness of company pricing, service opportunities and sales guidelines;
• Take all necessary steps to ensure customer satisfaction and store profitability by proactively identifying and recommending additional items a customer may need;
• Proactively communicate any discovered inventory or pricing discrepancies directly to Management and Purchasing;
• Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits;
• Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources;
• Acts and works according to Company culture and as an ambassador to the Company's brand, services and values;
• Performs other duties as assigned by the Regional Manager.

Qualifications

Skills: Technical Qualifications/Experience:

• High school diploma or equivalent; college degree preferred;
• Minimum of 5 years of progressive promotion with Acme, and/or 5 years previous managerial/supervisory experience;
• Intermediate to advance experience within the construction supply/distribution industry;
• Intermediate to Advance experience and utilization with Outlook; Solar Eclipse, Monday.com, Phocas, etc.
• Good knowledge of math and ability to correctly calculate margins, discounts and percentages; as well as understand and analyze complex reports;

Traits: Behavior & Competencies: Results

• Communication: Has a friendly and positive attitude when interacting with direct reports, peers, customers, and vendors. Is able to clearly communicate information such as programs and processes. Is also able to consider timing and content when communicating and shares information in a thoughtful way rather than spontaneous manner.
• Training & Development: Has the ability to train and develop their team- both initially and on an ongoing basis. Helps address challenges and is able to execute on conflict resolution. Is able to identify top talent and create an environment that fosters drive, emphasizes high performance, and deliver results.
• Relationship Management: Is a trusted resource who is able to maintain positive, productive relationships (and help others do the same) with all levels of the organization. Is able to recognize human dimension and manage multiple personalities well, while inspiring others to work better and be better.
• Leadership: Fosters team oriented environment. Is able to develop, maintain and execute sound business procedures. Is able to serve in a Management role with integrity and respect in personal and organizational practices. Ensures that decisions are transparent and fair, holding themselves, employees and the company accountable for their actions. Acts with integrity, professionalism and confidentiality.
• Business Acumen- Has a deep understanding of the business operations including the value and execution of good processes. Is able to bring unique business perspectives to the team and think strategically, understanding the vision and goals set forth from the company. Is able to create data-informed strategies and communicate those strategies to their team.
• Dependable & Reliable: Is reliable and trustworthy. Regularly completes all duties and goals with minimal supervision. Is punctual and meets work attendance and deadline requirements.

Working Conditions:

• Must function equally well in both an office and warehouse environment;
• A significant amount of tasks performed at a computer terminal and consistent phone usage.