Help Desk Consultant - Summer 2026

Job Description:

• Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily student employees.
• Be the primary point of contact for student-related IT support issues.
• Perform initial troubleshooting of student laptop computers.
• Assist students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network).
• Facilitate and/or administer the repair of student computers.
• Answer student phone calls and provide tech support via phone.
• Assume Lab Monitor duties at times when needed.

Requirements:

Required Qualifications:

• Matriculated incoming or current MCLA student.
• Skilled computing knowledge.

Preferred Qualifications:

• Strong interpersonal and communications skills.
• Experience in customer service.
• Experience troubleshooting network-related hardware and software problems.
• Experience in removal of virus and malicious software.

Additional Information:

This position is open only to students currently enrolled at MCLA.

Review of applications will begin immediately.

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources.


Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.


Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.


Lucas Morrill
Interim Title IX and EO Coordinator
375 Church Street, North Adams, MA 01247
Telephone: View phone number on click.appcast.io
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U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: View phone number on click.appcast.io; FAX: View phone number on click.appcast.io; TDD View phone number on click.appcast.io
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Application Instructions:

Applicants should electronically submit an application by clicking on the APPLY NOW button below.

For additional information on this position, please contact the hiring manager, John Clark, at View email address on click.appcast.io.