Appointment Coordinator

SUMMARY

As an Appointment Coordinator, you will play a central role in shaping our patients' overall experience and level of satisfaction with Rochester Regional Health - outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

STATUS

FULL-TIME

LOCATION

RIEDMAN CAMPUS -100 Kings Highway South Rochester, NY 14617

DEPARTMENT

NEURO

SCHEDULE

MONDAY - FRIDAY 8AM-4:30PM

RESPONSIBILITIES

Customer Service. Provide courteous, attentive and prompt service to all those you work with and support Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues Compliance. Ensure your work is compliant with all policies and procedures

MINIMUN QUALIFICATIONS

Two (2) years customer service experience, preferably in a health care setting required Proficient in use of computers Strong customer service skills and the ability to demonstrate compassion and empathy Knowledge of medical terminology Strong verbal and written communication skills

PREFERRED QUALIFICATIONS

Bilingual preferred

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$17.85 - $19.50 #J-18808-Ljbffr Rochester Regional Health