Accounts Receivable Specialist

Accounts Receivable SpecialistThe Accounts Receivable Specialist supports the full billing and collections cycle by preparing and delivering customer invoices, managing past-due accounts, and maintaining accurate records. This role focuses on timely collections, strong customer communication, and continuous process improvement while collaborating closely with internal teams and customers.Responsibilities:Prepare and deliver customer invoices on a regular basis via mail, email, customer portals, and other approved channels.Contact customers regarding all past-due invoices and respond promptly to incoming calls from customers with questions or complaints, documenting all correspondence thoroughly.Monitor and manage all delinquent accounts from initial contact through final resolution, ensuring timely follow-up and accurate status updates.Communicate clearly and professionally with customers and internal management using strong verbal and written communication skills.Build and maintain close working relationships with customers to support on-time payments and achieve collection targets.Research individual invoices by reviewing manual files, agreements, and pre-arranged customer terms to resolve discrepancies or disputes.Collaborate with account managers, business centers, and higher-level management when accounts are deemed uncollectible at the department level, escalating issues as appropriate.Perform summary billings for a predefined list of customers on a regular basis using Excel and various reporting tools.Prepare custom invoices tailored to specific customer requirements while ensuring accuracy and compliance with internal standards.Prepare credit notes, secure all required approvals, and ensure proper documentation and posting to customer accounts.Maintain a delinquency rate of 5% or less for assigned accounts and ensure unapplied cash does not age beyond 30 days, with all items cleared from customer accounts by the end of each fiscal month.Assist with ad hoc projects as needed, supporting broader finance and accounting initiatives.Analyze existing accounts receivable and collections processes to identify opportunities for improvement and recommend enhancements.Collaborate effectively as part of a team with both local colleagues and personnel located in remote offices.Essential Skills:At least 1 year of experience in collections.Two years of accounts receivable or similar experience.Hands-on experience with accounting, collections, and accounts receivable processes.Proficiency in Microsoft Excel for tasks such as summary billing, reporting, and data analysis.Proficiency in Microsoft Word for creating and updating documents and correspondence.Strong general computer skills and comfort working with multiple systems and reporting tools.Excellent verbal communication skills for interacting with customers, account managers, and internal stakeholders.Strong written communication skills for documenting correspondence and preparing professional emails, letters, and reports.Ability to manage delinquent accounts proactively and follow through to resolution.Strong attention to detail and accuracy when preparing invoices, credit notes, and customer account updates.Ability to work effectively in a team environment with both local and remote colleagues.Additional Skills & Qualifications:Background in finance, collections, or a related field.Experience working in a finance or accounting environment.Familiarity with customer-specific billing requirements and summary billing processes.Experience using various reporting tools to support billing and collections activities.Knowledge of additional financial systems or platforms (where applicable) is a plus.Demonstrated ability to contribute to continuous improvement by analyzing processes and suggesting enhancements.Ability to handle customer questions and complaints with professionalism and a customer-focused mindset.Work Environment:This role operates primarily in an office-based environment, with in-office attendance required on Wednesdays. On other days, work arrangements may offer flexibility as defined by the organization. The position involves frequent use of computers, Microsoft Excel, Microsoft Word, and various reporting tools to manage billing, collections, and customer account activities. The work environment emphasizes collaboration with both local and remote team members, clear communication, and a continuous improvement mindset.Job Type & Location:This is a Contract position based out of Watertown, WI.Pay and Benefits:The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type:This is a hybrid position in Watertown, WI.Application Deadline:This position is anticipated to close on Sep 18, 2026.