Manager

JOB DESCRIPTION

Under the direction of the owner, the manager is responsible for the overall operation, maintenance, and success of the gym. The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise.

RESPONSIBILITIES include, but are not limited to the following:

Training

Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary

Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary

Selling

Sell memberships with a focus on total revenue brought in each month

Achieve monthly sales goals established with owner

Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.

Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others: Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships

Personalized and engaging lead generation/re-generation and follow up to convert prospects into members

Maintain excellent customer service with current members, follow up with them to keep them engaged with our 9Round Family, and cultivate member referrals

Customer service via all forms of communication: in person, phone, email, text, social media, etc.

Resolve past due memberships

Cleaning

Ensure the gym is kept clean and all equipment organized and in working order at all times.

Ensure all Opening & Closing Procedures are completed as scheduled and outlined.

Develop a scheduled cleaning program and ensure team members carry out tasks in a high quality, timely manner

Order inventory and supplies as needed

Operations

Work closely with owner to hire, properly train, and motivate employees

Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry

Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals

Provide sales support and training to staff to maintain a high conversion rate

Manage work schedule for all employees

Mediate and resolve employee relations matters

Maintain a focus on keeping expenses low, including payroll expenses, to maximize profit growth

Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness

Maintain the security and safety of the gym, members, guests, and confidential information

Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards

REQUIREMENTS The successful candidate must have the following experience, skills and education:

Completion of 9Round Certified Trainer Program

Completion of all 9Round Corporate Training Modules

Training experience for personal or group fitness

Sales experience with demonstrated ability to drive sales and meet established goals

Proven leadership ability in an educational, fitness or professional setting

Clear and articulate communication skills

Efficient time management skills

Current CPR/AED certification

Computer literacy

Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs.

Preferred:

Degree in related field (ex: Exercise Science, Physiology, Kinesiology, Sports Management)

Sales experience with demonstrated ability to drive sales and meet established goals

Current national training certification

Bachelor's degree

QUALITIES FOR SUCCESS IN THIS POSITION

Physically fit and committed to living a healthy lifestyle

Passionate, intelligent and knowledgeable regarding the fitness industry

Detail oriented, hardworking, accountable

Creative, personality, high energy personality that is contagious

Someone who wants to have FUN, SMILE and LAUGH at work

Strong leadership ability with the understanding that there is no "I" in team

Ability to work independently, as well as with a team

Comfortable closing sales by building relationships and selling the value of 9Round

Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan

Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)

Develop new business and marketing opportunities while fostering the relationship with current members

Must be available to be in the gym building relationships with members a set number of hours each week

Professional, above all else

BENEFITS

9Round Trainer Certification Program

Uniform and Equipment Starter Kit

Bonus opportunities

Complimentary gym membership for yourself and significant other

Access to 9Round Nutrition Portal

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym. ​