IT Administrator

Monitor support channels and take ownership of user issues through to resolution, escalating as needed Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.) Accurately log tickets and maintain clear documentation Assist with onsite IT support Support provisioning and deprovisioning of users and devices Report or escalated integration issues appropriately Support physical site improvements (e.g. equipment installs/removals) Configure systems and follow IT processes and standards Participate in departmental projects under guidance Mobile device management (iOS and Android) Requirements Basic understanding of computer systems, networks, and common enterprise software Familiarity with Mac and Windows operating systems Ability to follow documented processes and complete defined tasks independently Eagerness to learn and accept feedback constructively Clear written and verbal communication skills Ability to manage time, prioritize tasks, and ask for help when needed Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings Prior experience with mobile device management (Jamf and Intune) Core Competencies Demonstrates expertise in troubleshooting hardware and software issues, providing technical support for end users, and managing mobile devices. Proficient in maintaining documentation and following IT processes while effectively communicating and collaborating with team members. Highest-signal resume keywords Technical Support Mobile Device Management Zebra Printer Support Windows Operating System Mac Operating System ATS Optimization Keywords Hard Skills Troubleshooting Hardware Support Software Support System Configuration Network Connectivity Soft Skills Clear Communication Time Management Prioritization Eagerness to Learn Constructive Feedback Acceptance Industry Keywords IT Support User Provisioning Documentation Ticket Logging Site Improvements Tools & Technologies Jamf Intune Slack #J-18808-Ljbffr Jobtailor