Hospital and Community Liaison

Job Description

Job Description

Eden Senior Care, founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota & Wisconsin. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Eden promotes and encourages the success of each of its employees and values the individual experience of its guests and their families. 

Whispering Pines, a well-established and a trusted provider in the skilled nursing space located in Ripon, WI, and a proud member of the Eden Senior Care Network, is looking for a Hospital and Community Liaison to join our team. 

Position: Hospital and Community Liaison

Primary responsibility is to generate and manage leads in referring hospitals. The liaison helps to ensure expectations for quality mix, occupancy rates, conversion ratios, and admission growth.

Job functions:

• Meets with potential customers prior to admission to assist in “closing” the sale as well as obtaining personal like and info that can be used by facility to enhance experience
• Makes sales calls to hospital social workers, case managers, physicians, administrators, home health and hospice agencies, families and other individuals capable of directing referrals
• Demonstrates growth in hospital referrals as demonstrated by an increase of overall occupancy and quality mix in assigned building BUT most importantly will attain goals for conversion rates
• Coordinates work with other departments in ensuring we are meeting all expectations of the patient
• Develops referrals from referral hospital discharge planning departments, emergency and therapy departments, physicians, case managers, insurance companies and other referral sources

Qualifications, (Skills, Knowledge, Experience): 

• Bachelor’s degree preferred. Considerable experience in a comparable position will be considered in lieu of degree.
• Two years’ sales experience, preferred in health care services, products, or pharmaceuticals.

Physical Demands: 

• Primary activities involve driving, walking, and talking. Involves sitting and standing. Being on the move throughout the day.
• Travel: 90%
• Traveling to/from and within assigned hospitals and referral sources

Skills, Knowledge and Abilities: 

• Must have good financial and management skills.
• Must be able to adapt to a flexible work schedule and occasional overnight travel.
• Ability to relate positively, effectively and appropriately with Hospital personnel, residents, families, community members, volunteers and other facility staff.
• Possess special interest in, and a positive attitude about working with short and long-term care residents and the elderly.
• Be able to effectively communicate with a diverse range of audiences and settings.
• Ability to read, write, speak and understand English.
• Meets all health requirements, as required by law.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications. Microsoft Office, Excel, E-mail, Outlook, Internet Explorer.

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