Work Management Specialist I or Work Management Specialist II

## Work Management Specialist I or Work Management Specialist IIApplyremote type: Hybridlocations: Franklin, INtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 30, 2026 (7 days left to apply)job requisition id: R40224**Important Application Submission Information**In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, June 29, 2026## More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.*Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.***Job Summary**This administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.**Responsibilities*****Provides quality customer service and support to Delivery Operations**** Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends* Takes ownership of customer issues and problems until resolved, requesting assistance as needed.* Facilitates communication between internal and external customers* Reports job status details to operation center personnel and others as requested* Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations* Ensures work is scheduled and executed timely* Monitors various reports to ensure process adherence to achieve customer-related goals* Research, root cause analysis and ownership of resolution of customer issues* Provides feedback to supervision for coaching opportunities* Collaborates with other work groups to ensure desired customer experience* Professional and courteous in all contacts* Uses software applications to prepare correspondence, reports, & presentations***Cost Management**** Creates appropriate work order to complete follow-up work* Assists in reconciling work order materials, labor, and equipment to represent actual field construction* Assists in resolving errors and prepares for close-out of construction work orders in work management system* Develops skill set to report units of property to asset accounting accurately* Responsible for bargaining unit payroll* Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines* Provides reports to Operations Leadership regarding bargaining unit employees***Reliability**** Prepares for and provides emergency restoration support as needed* Supports the Delivery Operations reliability programs or processes using appropriate work management applications***EE Engagement/Safety**** Supports Human Performance safety culture through active participation in safety meetings* Follows ergonomics and office safety guidelines* Supports corporate initiatives* Demonstrates a commitment to continuous learning and development**Required/Basic Qualifications***Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.*Work Management Specialist I* High school diploma/GEDWork Management Specialist II* High school diploma/GED AND one (1) year minimum required related work experience**Desired Qualifications*** Able to provide Operations Center Administrative support* Ability to multi-task & prioritize work effectively* Ability to manage multiple competing priorities* Knowledge of SAP software applications* Knowledge of MAXIMO software applications* Detail oriented* Demonstrates excellent customer skills* Ability to provide backup support for multiple work functions* Possesses effective written and verbal communication and interpersonal skills* Collaborates effectively in a team environment & works independently in resolving problems* Exhibits flexibility and dependability during normal work schedule and emergency storm restoration* Supports changing work environments, processes, and policies* Proficient in Microsoft Office software* Knowledge of local ordinances, permits, and inspections* Knowledgeable of delivery operations processes and work management and related computer applications* Ability to provide extended in-person emergency response support during storm restoration efforts**Working Conditions*** Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.****Travel Requirements****5-15%### Relocation Assistance Provided (as applicable)No### Represented/Union PositionNo### Visa Sponsored PositionNo### Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. #J-18808-Ljbffr