AV VTC Programmer

DescriptionThe National Security Customer Group of SAIC is seeking an AV/VTC Design Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).The successful candidate will provide their AV/VTC expertise to the Video Conferencing (VTC) and Audiovisual team providing all facets of customer service including, designing, installing, programming, maintaining, operating, monitoring, and troubleshooting of video conference and briefing support facilities. Responsibilities· Duties include on-site operations of conference room equipment, scheduling conferences, user instruction, event monitoring, AV support to ceremonies, first line troubleshooting of AV equipment, assisting installation teams with commissioning new systems, and assisting callers in troubleshooting VTC issues in self-help rooms· Assist other team members as required to provide the customer with the superior level of support they have come to expect, and deserve, from the SAIC AV/VTC VTC Operations Team.· Technical subject matter expertise in the planning and execution of VTC and Briefing Support solutions to support customer requirements· Create and maintain technical documentation in accordance with configuration management processes.This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events. Qualifications· Active DoD Secret clearance. BA/BS Ten (10) or more years of experience of relevant AV/VTC experience.Experience with MS Teams.Must be a team player willing to assist other team members as necessary to satisfy customer requirements in a timely manner.Must be able to work in a dynamic environment under potentially stressful situations while remaining calm.Must be able to accommodate a flexible and varied work schedule to include early mornings, evenings, nights, and weekends.Must be a US Citizen.Job Field: Information TechnologyTravel: No