Overnight Front Office Supervisor

Job Description

Job Description

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Excellent communication, organizational, and management skills, as well as the ability to handle stressful situations
• Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed
• Possess a strong attention to detail, be able to multitask, and have the ability to work well under deadlines
• Handle guest concerns and react quickly, logging and notifying proper areas
• Assist guests regarding hotel facilities in an informative and helpful way
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment
• Review the room availability and check status of departures on a daily basis
• Relay all pertinent information to the team on a daily and per shift basis
• Lead, coach, train, and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests
• Assign breaks and specific tasks
• Drive the standards throughout the department, maintain consistency, and conduct audits for successful quality program results (LQA/Forbes/Amex)
• Conduct daily pre-shifts and assist with monthly departmental meetings
• Champion employee engagement initiatives
• Assist in developing and implementing SOPs and training programs aligned with Accor and Fairmont standards
• Accept payment for guests’ accounts both at the time of registration and at checkout and maintain a house bank
• Maintain a daily log of all guests’ opportunities with corrective action steps
• Perform duties of front desk, bell, and royal service as required
• Follow department policies, procedures and service standards
• Follow all safety policies

Qualifications

• Minimum 2 years Front Office experience in a luxury hotel; supervisory experience preferred
• Strong leadership, communication, and problem-solving skills
• Proficiency in Opera Cloud and Microsoft Office
• Ability to work in a fast-paced environment and maintain composure under pressure
• Flexible availability for varied shifts, including overnight

PHYSICAL DEMANDS

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 50 lbs
• Occasional kneeling and bending
• Occasional pushing or pulling of bell carts over 50 lbs
• Ability to work rotating shifts including weekends and holidays

WORK ENVIRONMENT

• Front Desk & Lobby area
• Curbside
• Back of House areas

What is in it for you:

• Rate of pay: $31.50 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.