Senior Customer Technical Manager Sunnyvale, CA , USA

Responsibilities Own the portfolio of worldwide eGain customers as the primary technical point of contact Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product Coach and guide Customer Technical Analysts on customer issue tracking, escalation handling, and technical communication Track and identify adoption gaps Collaborate with cross functional teams to address adoption gaps and resolve systemic issues affecting multiple customers Education and Experience Bachelor’s degree in a STEM discipline 3 to 5 years in a technical customer‑facing role (Technical Support, Technical Account Management, Solutions Engineering, or Professional Services) Strong working knowledge of AI Technology Solutions, APIs, and integration patterns Proven track record of owning and resolving high‑severity customer escalations Demonstrated ability to mentor or coach peers Compensation Base salary is $150,000 per year. Stock options. Please note that the compensation package can vary based on the candidate’s qualifications and experience level. #J-18808-Ljbffr eGain Corporation