Event Operations Supervisor

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information


Classification Title
University Program Associate


Working Title
Event Operations Supervisor


Location
Boone NC


Job Category
5


Position Number
093981


Not Eligible for Visa Sponsorship


VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department
Holmes Convocation Center - 170490


Primary Purpose of Position


The central focus of the Event Operations Supervisor is to work closely with the Event Operations Manager, contributing to the determination, coordination, and supervision of the maintenance of production equipment within the center. This role involves the direct oversight and management of the APP ELITE Event Team, a dynamic assembly comprising up to 300 student and non-student temporary employees. The Event Operations Supervisor plays a pivotal role in the supervision of the Event Operations team, ensuring smooth event changeovers and efficient setup/tear downs. Core responsibilities encompass the recruitment and training of the APP ELITE Event Team staff, with a key emphasis on planning, scheduling, coordinating, and supervising their activities. Serving as a technical liaison between the staff and facility users, the Event Operations Supervisor is instrumental in ensuring effective communication and the successful execution of events.

Minimum Qualifications


Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

License/Certification Required

Essential Job Functions

• Plan and execute diverse university program events, overseeing day-to-day functions and interpreting policies
• Deliver exceptional customer service, exhibiting excellent communication skills with clients, stakeholders, and internal teams
• Lead and supervise the APP ELITE Event Team, coordinating transactional services and addressing procedural issues
• Possess comprehensive knowledge of event logistics, audio/video/lighting equipment, and uphold safety compliance, preferred
• Recruit, train, and coordinate activities of the APP ELITE Event Team, overseeing program areas and administrative support
• Other duties deemed necessary or as directed

Knowledge, Skills, & Abilities Required for this Position


The Event Operations Supervisor in this position brings a wealth of knowledge and skills to oversee the seamless execution of events. With a comprehensive understanding of event planning, logistical coordination, budgeting, and risk management, they play a pivotal role in ensuring the success of various activities. Their technical proficiency extends to general audio, video, and lighting equipment, coupled with familiarity in event setups, staging, and general production equipment. Upholding safety compliance is paramount, with a keen awareness of state and federal OSHA requirements, ADA regulations, and NFPA codes and standards. Proficient in interpreting event layouts on CAD drawings, the Event Operations Supervisor possesses the organizational excellence needed to manage complex event logistics.

In addition to their technical acumen:

• The supervisor excels in leadership, showcasing the ability to coach, mentor, and motivate a diverse team.
• Operating with independence, they exhibit good judgment and initiative in handling responsibilities.
• Strong troubleshooting skills enable them to address issues promptly and safely during events, while excellent communication skills facilitate effective interaction with clients, stakeholders, and internal teams.
• The ability to plan, coordinate, and supervise changeover/conversion crews efficiently underscores their role.
• Dependability is a hallmark, demonstrated through punctuality, adherence to varying shifts, and timely completion of responsibilities.
• Adept at multitasking and stress management, the Event Operations Supervisor builds and maintains robust client relationships, embodying a commitment to understanding and exceeding client expectations.

Overall, this position requires a versatile and skilled professional capable of orchestrating diverse events with precision and expertise.

Preferred Qualifications

• Bachelor's degree
• Previous work in the event management and/or hospitality industry
• Previous experience in supervising teams of staff

Required Functional Competencies to Successfully Perform Job Duties.

Leading Work Teams :

Take charge as the leader of the campus-wide APP ELITE Event Team, spearheading an efficient and effective event staff. Conduct thorough training sessions for students, equipping them with the necessary skills for the proper use of all equipment. Provide comprehensive training for various front-of-house positions such as ushers, security personnel, and ticket takers, as well as for roles involving loading, event setup, and other responsibilities. Maintain a vigilant presence, continuously monitoring the work of student employees to ensure the correct setup of stages, steps, seats, tables, and other event elements. Conduct comprehensive safety checks by walking through all areas in use before events, identifying and mitigating potential hazards, ensuring a secure environment. As a proactive leader, prioritize safety by ensuring that all production crews utilizing the facility adhere to safe practices. Conduct thorough inspections, including rigging and cable runs, to guarantee their safety and functionality before opening doors for an event. This role emphasizes a commitment to a secure and well-executed event environment, placing emphasis on leadership, training, and meticulous safety measures.

Program Administration: The role involves comprehensive oversight of the APP ELITE Event Team, encompassing the meticulous scheduling and planning of both daily tasks and event-related projects. Effective management of event staffing schedules is a priority, ensuring optimal coverage and seamless coordination. Direct supervision of event conversions and set-ups is undertaken with a commitment to efficient execution. Proactive engagement with promoters, managers, and stakeholders is essential, involving the gathering of necessary information and advancing event details. Collaborative efforts with promoters and managers are integral to ensuring timely request fulfillment, emphasizing a client-oriented service approach. Regular reviews of existing procedures and recommendations for new or revised processes are conducted, providing valuable insights for continuous improvement. Additionally, responsibility is assumed for the maintenance and storage of specialized technical production equipment to ensure operational readiness and longevity. In this role, coordination of students, temps, and contractors is pivotal, focusing on timely, efficient, and safe conversions from one event to the next. Primarily working overnight with limited supervision, this position holds a high degree of responsibility to ensure thorough event setups. Collaboration with outside vendors, laborers, and services becomes necessary, especially during periods when students are out of school. Identifying equipment and product needs, researching manufacturers and suppliers, and procuring necessary items for events or programs are integral responsibilities. The position also may involve proposing innovative approaches to enhance the efficiency and safety of event conversions.

Knowledge-Program & Organization: Familiarity with and adherence to State, University, and Holmes Center policies is essential. Possess comprehensive knowledge of sound and lighting equipment, encompassing their uses and designs. Demonstrate expertise in event operations, covering both front-of-house and back-of-house processes. Maintain a foundational understanding of basic rigging principles. Ensure the functionality of all technical equipment by conducting regular checks and promptly addressing any issues to uphold proper and safe use. Undertake routine maintenance on equipment to guarantee ongoing functionality and safety compliance.

Type of Position
Permanent Full-Time


Staff/Non-Faculty
Staff/Non-Faculty


Appointment Type
1.0


Work Schedule/Hours


Regular hours are from 9:00am-5:00pm Monday-Friday, but nights and weekends (and sometimes long shifts) are required based on event schedule and as approved by the Supervisor.

Number of Hours Per Week
40


Number of Months Per Year
12


Mandatory Staff
Yes


Physical Demands of Position


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level
Journey


Salary Grade Equivalency
GN07


Salary Range

Anticipated Hiring Range
$42,436 - $44,218

Pay will be commensurate with applicant competencies, budget, equity and market considerations.


Posting Details Information


Posting Date
08/27/2026


Closing Date
09/27/2026


Competency Level Statement
Management will only consider applicants who meet the required competencies.


Special Instructions to Applicants


Please attach required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references in the application

Reminder: if hired, employee must be willing to work nights and weekends

Search Chair Name
Trevor Rowe


Search Chair Email
View email address on click.appcast.io


Applicant Pool Preference
External (Post on the Web)

Departmental Information


Quick Link




Posting Number
201503038P