ReEntry Case Manager

Compensation $23/hr - $26/hr commensurate with experience Benefits We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks. Overview The Housing Works Inc. Reentry Services Program is a collaboration between Housing Works Inc. and The Mayor’s Office of Criminal Justice (MOCJ) to provide comprehensive, holistic reentry services to individuals with criminal justice involvement reintegrating into the five borough communities. Reporting to the Community Program Manager, the Reentry Case Manager will be responsible for providing community‑based case management services to clients who meet the program eligibility criteria. These case management services include conducting psychosocial assessments, co‑developing treatment plans, facilitating therapeutic soft‑skills groups, connecting to health and wellness services, assisting with benefits and entitlements enrollment, and ongoing outreach for the duration of program engagement. The Reentry Case Manager will be solution‑focused, experienced in providing clients with wrap‑around case management services, and knowledgeable of NYC resources and benefits available for justice‑involved clients. Responsibilities Primary: Provides supportive case management to MOCJ Transition and Community‑Based Program clients. Conducts intake assessments and develops action plans based on the needs identified in the assessment. Refers clients for health care services through Housing Works and with external referral partners as needed. Conducts client outreach weekly, including but not limited to phone calls, text alerts, appointment reminders, letters and home visits. Obtains weekly client compliance reports from external referral or continuing education services. Maintains essential data for reporting and program evaluation in eICare, including program enrollment, progress notes, care plans, referral activity, and updating contact information. Builds and maintains resource lists for external services and emergency services (i.e., housing, domestic violence, food pantry, etc.). Facilitates evidence‑based groups weekly. Participates in weekly supervision sessions with the Community Program Manager. Participates in monthly all‑staff program meetings and bi‑weekly team meetings. Promotes Housing Works’ core values in day‑to‑day activities. Performs other tasks as assigned by supervisor. Secondary: Provides culturally competent services in accordance with Housing Works policies and practices. Promotes Housing Works core values consistently. Works with clients of diverse backgrounds and varying levels of service needs. Works collaboratively with other team members within the Justice Initiatives Department and cross‑agency. Other functions that may be required for this position include: Attend and participate in staff meetings and trainings as scheduled. Responsive to emails, texts and phone calls. Adapt and successfully uphold job functions in a full remote workforce or hybrid in‑person remote workforce environment. Adhere to remote workforce policies, procedures and protocols. Requirements Education/Skills Requirements Bachelor’s Degree required in social services, psychology, social work or other related field. Qualifications and Requirements Minimum 1 year experience providing case management or direct client service. Experience with criminal‑justice‑involved population, as well as substance use and mental health issues. Strong written documentation and communication skills. Good problem‑solving skills and ability to work autonomously. Microsoft Office Suite, particularly Excel, required. Experience utilizing EMR systems. Additional Competencies Preferably bi‑lingual in Spanish. Excellent written and oral communication skills. Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems. Ability to work independently and collaboratively with the team. Additional Information Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at View email address on click.appcast.io. This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position. Equal Opportunity Employer Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr