Operations Coordinator, Returns

Position Summary The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site. Ethics & Values Problem Solving Customer Focus Drive for Results Functional/Technical Skills Managing & Measuring Work Timely Decision Making Composure Learning on the Fly Interpersonal Savvy Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Adhere to LEAN six sigma principles throughout the warehouse Follow SOPs for the product return and truck check‑in process each day Ensure accuracy with reason codes for each item that is returned to the facility Ensure timely reporting of returns compliance Ensure key performance indicators are met Support for activities related to dispatching, routing, and tracking transportation Support an environment that fosters open and positive team communication Build a strong rapport with our Motor Carriers and clients Hold Motor Carriers accountable for returned/damaged product and report findings to site leadership Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals, work with and motivate employees to ensure goal achievement, provide progress or constraint updates to management and implement corrective measures as needed Perform other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required Strong people and operational management skills Excellent verbal and written communications skills Excellent interpersonal skills Ability to adapt to changes in a fast‑paced environment Experience with routing, scheduling, and checking on delivery status Ability to embrace new technology Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and from time to time, utilize computer‑related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at‑will” relationship. Equal Opportunity Employer Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request. #J-18808-Ljbffr