Intake & Enrollment Specialist (Spanish-English)

Intake and Enrollment Specialist (Bilingual Spanish/English)

Anchor Health Home Care is hiring a Bilingual Intake and Enrollment Specialist to join our team and assist families seeking pediatric home care services.

In this role, you will guide families through the intake and enrollment process, communicate with parents and referral sources, collect necessary documentation, and help ensure cases move forward efficiently.

We're looking for someone who is organized, personable, and comfortable handling a high volume of phone calls, paperwork, and follow-ups in a fast-paced office environment.

Previous home care experience is preferred but not required. Candidates with strong administrative, customer service, or office experience are encouraged to apply.

Responsibilities

• Communicate with families, parents, and referral sources in both Spanish and English
• Guide families through the home care intake and enrollment process
• Answer questions and explain the steps required to begin services
• Collect, review, and process intake documents and required paperwork
• Assist with insurance verification and enrollment requirements
• Follow up with families regarding missing documents, outstanding requirements, and next steps
• Communicate with healthcare providers, insurance companies, and internal departments to help move cases forward
• Maintain accurate patient records and update case information in internal systems
• Manage a high volume of calls, follow-ups, and active cases
• Help resolve issues or delays that may arise during enrollment
• Provide professional and responsive customer service to families throughout the process

Qualifications

• Fluent in Spanish and English required
• Previous experience in an administrative, customer service, intake, or office-based position
• Strong communication and interpersonal skills
• Comfortable speaking with families and other professionals throughout the day
• Excellent organizational skills and attention to detail
• Ability to manage multiple cases and deadlines simultaneously
• Strong follow-up skills and ability to take initiative
• Proficiency with Microsoft Office and basic computer applications
• Ability to learn new software and internal systems quickly
• Comfortable working in a fast-paced, high-volume office environment
• Previous home care, healthcare intake, Medicaid, or insurance experience is a plus

Benefits

• Health insurance
• 401(k) retirement plan
• Paid time off
• Parental and prenatal leave
• Bonus opportunities