COLLECTION ANALYST

The ideal candidate is a highly organized and customer-oriented professional who thrives in a fast-paced environment. They demonstrate strong ownership of assigned accounts, maintain consistent follow-up on outstanding items, and effectively coordinate with customers and internal teams to ensure an efficient Order-to-Cash process. They possess strong analytical skills, communicate effectively in English and Spanish, and are committed to accuracy, continuous improvement, and delivering excellent service while supporting the company's cash flow objectives. Position Summary The Order-to-Cash & AR Analyst is responsible for supporting and coordinating the Order-to-Cash (O2C) cycle by ensuring effective communication between customers, the Billing team, and internal stakeholders. This role serves as the primary point of contact for customer billing and payment inquiries, supports timely and accurate invoice processing, manages collections activities, reconciles customer accounts, and contributes to maintaining a healthy cash flow while delivering exceptional customer service. Key Responsibilities Order-to-Cash (O2C) Serve as the primary point of contact for customer accounts regarding billing and collection inquiries. Maintain proactive communication with customers to resolve documentation and invoicing issues. Coordinate with Operations and the Billing team to obtain and validate the supporting documentation required for timely and accurate invoice generation. Identify and resolve discrepancies that could delay invoice processing. Monitor the invoicing process and follow up on pending items to avoid delays. Maintain accurate customer and transaction information within JD Edwards (JDE). Support continuous improvements to the Order-to-Cash process. Accounts Receivable (AR) Monitor customer aging reports and outstanding balances. Perform collection activities through phone calls, email follow-up, and customer meetings when required. Investigate payment discrepancies and coordinate resolutions with customers and internal departments. Reconcile customer accounts and identify unapplied or disputed payments. Escalate overdue accounts in accordance with company policies. Maintain complete and accurate collection records and supporting documentation. Assist with month-end Accounts Receivable closing activities. Prepare aging reports, collection status reports, and cash collection forecasts. Support internal and external audits related to Accounts Receivable activities. Qualifications Education Bachelor's Degree in one of the following fields: Accounting Finance Business Administration Experience Minimum 2-4 years of experience in one or more of the following areas: Accounts Receivables Order-to-Cash (O2C) Customer Service Experience working with U.S.-based customers is highly preferred. Experience in the transportation, logistics, or supply chain industry is considered an advantage. Experience using ERP systems, preferably JD Edwards. Technical Skills Intermediate to Advanced Microsoft Excel. Proficiency in Microsoft Outlook, Word, and Teams. Experience working with ERP systems (JD Edwards preferred). Ability to analyze aging reports and financial information. Strong organizational and documentation skills. Language Requirements English: Advanced professional proficiency (written and verbal). Spanish: Native or professional proficiency. #J-18808-Ljbffr