Senior Manager, SIOE

Hybrid Position Details This is a hybrid position requiring the team member to be onsite a minimum of three days per week. No relocation is provided for this opportunity. Who We Are At West, we are a dedicated team connected by a purpose to improve patient lives that has been at the center of our company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the U.S. Government during World War II. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. Join an inclusive community of professionals with opportunities for lifelong learning, growth, and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. What We Offer Global Career Opportunities: with facilities across North America, Europe, and Asia‑Pacific, employees have opportunities for international exposure and cross‑functional collaboration. Inclusive & Collaborative Culture: a global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Recognition & Rewards: performance‑based bonuses, service recognition, and employee appreciation initiatives celebrating dedication and impact. Job Summary In this role, the Sr Manager, SIOE has primary accountability for resolving critical customer supply issues (prioritizations) throughout the West Supply and Operations network and providing visibility to Voice of Customer (VOC) requirements. The role requires strong relationships across the West Supply Network, fluency in West planning systems, West Digital, and WD logic. It also provides guidance and participates in quarter‑end cross‑functional processes. As the key point of contact for Commercial Planning, the role will lead the global SIOE process, guide site SIOE weekly meetings, oversee 0‑90 day KPIs, and adjudicate capacity allocations to customer supply needs. The role will be instrumental in building and maintaining relationships with Commercial, Product Management, Demand Planning, and Operations Supply Planning teams. Essential Duties and Responsibilities Partner with Commercial, Product Management, Demand Planning and lead adjudication of Commercial Prioritizations and Allocations. Leadership role in Global SIOE and site SIOE KPI management, and site escalation of 0‑90 supply issues and quarterly target achievement. Ensure site SIOE and quarter‑end process alignment with financial goals. Lead routine production site and Commercial team reviews of Prioritization/Allocation activities. Conduct regular training on the Prioritization Process and the quarter‑end process for network partners. Partner with Supply Process counterparts to improve joint dashboards for the quarter‑end process. Drive West sites regarding necessary adjustments to production plans to accommodate critical Commercial supply needs. Support large‑scale global crisis, continuity‑of‑supply disruption, and allocation monitoring of commercial impact. Support Commercial with strategic information for customer interactions. Recognized as a formal SME in network supply and planning systems (SAP and West Digital). Demonstrate strong independent work, decision‑making, and problem‑solving in a complex environment. Other duties as assigned. Education Bachelor’s Degree with preference for Supply Chain, Engineering, Finance, or related experience. Master’s Degree or MBA preferred. Work Experience Minimum seven‑to‑eight years of global supply chain, demand/commercial planning experience. Preference for a strong cross‑functional network background in planning functions. Experience with SAP‑APO planning, IBP/SIOP cycle, product segmentation/stocking strategy, prioritization/allocation processes strongly preferred. Experience in pharmaceuticals, medical devices, or another regulated industry preferred. Preferred Knowledge, Skills and Abilities Solid understanding of supply network planning principles and proven ability to address critical needs and manage cross‑functional change processes. ERP system knowledge with strong linkage of financial, material and supply flows. Strong capability to manage through influence across functions. Strong leadership and strategic thinking with a global mindset; anticipates risks and navigates ambiguity. Strong soft skills, including high emotional intelligence. Strong coordination and project management skills. Engages others, builds relationships, and creates networks beyond the team, checking in with different people to understand the bigger picture. Ability to resolve conflict and tension between profit & loss versus balance sheet considerations. Ability to perform root‑cause analysis and corrective action solutions in quarter‑end processes and target setting, with follow‑through on actions. Curious, agile, and engaged in new experiences while seeking different perspectives. Fluent in English with excellent written and verbal communication. Ability to comply with the company’s safety and quality policies at all times. Travel Requirements 10%: up to 26 business days per year. Physical Requirements Sedentary—exerting up to 10 lbs (4 kg) of force occasionally, and/or negligible force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Additional Requirements Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Make independent and sound judgments. Multitask, work under time constraints, problem‑solve, and prioritize. Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening. #J-18808-Ljbffr JobRx, Inc.