Test Engineering Technician

Job DescriptionJob DescriptionJob Title:Test Engineering TechnicianLocation: 6540 Judge Adams Rd, Whitsett, NC 27377Duration : (Temp to Hire)Pay Rate : $24/hr on w2. Shift: Friday – Sunday, 11am – 12.00 Midnight Role SummaryAbout the RoleAbout the RoleThe IT/Test Engineering Technician serves as a primary operational and technical point of contact between Production Operations, IT, and Test Engineering. This role provides hands-on technical support for production workstations, test systems, hardware, software, networking, peripherals, and manufacturing support applications.The technician is responsible for ensuring timely response and resolution of technical issues that could impact production, quality, or throughput. The role requires strong troubleshooting skills, customer-service skills, and the ability to work effectively in a fast-paced manufacturing environment.The technician will act as a customer advocate for Production Operations, identifying recurring issues, coordinating with IT and Test Engineering resources, and driving problems through resolution while keeping affected stakeholders informed.This position will also support Test Engineering activities, including test-system deployment, software installation and troubleshooting, test equipment support, data collection, process documentation, and basic automation/script maintenance.Key ResponsibilitiesProvide hands-on IT and Test Engineering support directly on the manufacturing floor.Respond to production-impacting IT and test-system issues in a timely manner.Troubleshoot hardware, software, networking, printing, and production/test-system issues.Support production workstations, laptops, tablets, scanners, printers, monitors, docking stations, and other peripherals.Support test stations, test equipment, fixtures, and associated computers and peripherals.Install, configure, maintain, and troubleshoot Windows-based systems.Install and maintain approved software, drivers, utilities, and production applications.Assist with deployment, imaging, configuration, and replacement of PCs and test systems.Troubleshoot connectivity between production systems, test equipment, servers, and network resources.Work with IT and Test Engineering on escalated issues requiring additional technical expertise.Identify recurring problems and assist with root-cause analysis and corrective actions.Document troubleshooting steps, resolutions, and known issues for future support.Maintain accurate hardware, software, asset, and configuration information.Assist with production system moves, workstation deployments, equipment installations, and site projects.Support system upgrades, operating-system upgrades, software deployments, and hardware refresh activities.Follow IT security, change-management, configuration-management, and production-support procedures.Escalate issues appropriately while maintaining ownership until the issue is resolved or formally transferred.Provide status updates to production leadership and affected users when issues impact production.Assist in developing and maintaining standard work instructions, troubleshooting guides, and technical documentation.Identify opportunities to improve support processes, reduce downtime, and increase system reliability. Technical SkillsHardware and PeripheralsExperience with break/fix troubleshooting and repair of:Desktop computersLaptopsWorkstationsMonitorsDocking stationsKeyboards and miceBarcode scannersLabel printersLaser/office printersNetwork-connected peripheralsAbility to identify hardware failures and determine whether equipment should be repaired, replaced, or escalated.Basic understanding of PC hardware components, including CPUs, memory, storage, power supplies, network adapters, and peripherals.Experience connecting and configuring peripheral devices and production equipment.Operating Systems and SoftwareStrong working knowledge of Microsoft Windows 11.Familiarity with Windows administration and troubleshooting.Experience installing and configuring applications, drivers, utilities, and Windows updates.Experience troubleshooting Windows services and applications.Basic QualificationsAssociate degree in Computer Science, Information Technology, Electronics, Engineering Technology, or a related technical field; or equivalent combination of education and experience.1–3+ years of experience in IT support, desktop support, technical support, manufacturing IT, test engineering support, or a related technical field.Demonstrated experience troubleshooting Windows-based computer systems.Basic understanding of PC hardware and networking.Experience working with users/customers in a technical-support environment.Strong problem-solving and communication skills.Ability to work independently and manage multiple priorities.Preferred QualificationsCompTIA A+, Network+, or equivalent technical certification.Microsoft certification or equivalent Windows administration experience.Experience in a manufacturing or production environment.Experience with PowerShell, Batch, VBScript, or other scripting/automation tools.Experience with PC imaging and Windows deployment.Experience with SQL databases or basic SQL queries.Familiarity with barcode scanners, label printers, Zebra printers, or manufacturing peripherals.\nCompany DescriptionLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.Company DescriptionLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.