IT Technician II

Salary: $40,000 - 60,000 per year Requirements:

• We require CompTIA A+ certification, or at least 2 years of hands-on IT support experience.
• We prefer Network+ certification or CCNA credentials.
• We require 2+ years of experience working with Windows Active Directory.
• We require 2+ years of experience supporting Windows Server environments.
• We require 2+ years of experience performing workstation and server updates and patch management.
• We require 2+ years of experience supporting Microsoft 365, including Entra ID, Exchange Online, and SharePoint.
• We expect strong technical writing skills and the ability to produce clear, accurate documentation.
• We need excellent troubleshooting and analytical problem-solving abilities.
• We require the ability to work independently in a remote setting.
• We value strong organizational skills and professional communication.
• MSP experience is preferred, though not mandatory.
• Familiarity with Windows 10/11, Microsoft 365 administration, Active Directory and Group Policy, Azure/Entra ID, networking fundamentals, firewall support, backup and disaster recovery, RMM and PSA platforms, endpoint security/EDR, and basic virtualization is a plus.

• We provide advanced remote desktop and end-user technical support.
• We investigate and resolve hardware, software, networking, and connectivity issues.
• We support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Entra ID.
• We manage and troubleshoot Windows desktop and server environments.
• We perform updates and patching for Windows servers and workstations.
• We configure and support VPN access, firewalls, switches, and wireless networks remotely.
• We assist with cybersecurity tools and remediation activities.
• We carry out remote workstation deployments, upgrades, and migrations.
• We escalate complex technical problems to senior engineering staff when appropriate.
• We create and maintain precise technical documentation for client environments.
• We record tickets, resolutions, and procedures accurately and thoroughly.
• We contribute to client projects and infrastructure improvements.
• We maintain consistent client communication and a high level of professionalism.
• We work an after-hours schedule supporting clients remotely from 10:00 PM to 7:00 AM Eastern Time, Monday through Friday.

• Active Directory
• Azure
• Firewall
• Hardware
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• VPN
• Windows
• Office 365
• Cloud
• DevOps
• Hyper-V
• TCP/IP
• VMware

More:

We are MobileIT LLC, a growing remote support team seeking a motivated Level II IT Support Technician to help us deliver dependable after-hours client support. This is a fully remote role with competitive pay based on experience, a company laptop and tools provided, and access to health, dental, and vision benefits, PTO, holiday pay, and career development opportunities. You will work with a broad range of technologies across multiple industries, partnering with end users, internal engineers, and client leadership while supporting our mission to solve complex IT challenges with professionalism and strong service.

last updated 42 week of 2026