Customer Service

Customer Service Representative

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards. TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer's order and increase the revenue of the corporation.

Duties and Responsibilities:

• Able to quote from drawings or information supplied by customers to adequately book orders
• Establish and maintain standard pricing levels at quotation
• Negotiate and follow up on sales quotations to secure and book job orders
• Address, resolve and communicate customer issues concerning manufacturability of products
• Complete error free order entry into pre-established software and systems
• Track job orders from booking to product release
• Understand and maintain database of records for backlog reconciliation
• Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Maintain complete and accurate customer contact information
• Set forth to meet and achieve daily goals
• Responsible for providing and interpreting reports on sales activities and objective measurements
• Develop, solicit and generate new customer accounts
• Develop and maintain an organized work area
• Balance workload to meet goals

Essential Knowledge and Skills:

• Must clearly understand technology associated with manufacturing high technology circuit boards
• Project independence, motivation and a success driven approach to complete responsibilities and meet goals
• Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
• Able to use superior customer-oriented telephone etiquette
• Ability to coordinate and work effectively with many different departments, companies and personalities
• Ability to read, write and communicate in English to the degree necessary to perform the job
• Ability to work under pressure and prioritize tasks
• Ability to multitask

Education and Experience:

• Experience in an inside sales environment preferred; printed circuit board industry experience a plus
• Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
• Bachelor's degree preferred, but not required

Must have or be capable of obtaining and maintaining a U.S. Department of Defense (DoD) security clearance.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:

$39,796 - $62,903

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.