Customer Relations Assistant

Customer Service Relations Assistant

Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.

Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service

Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment

Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs

Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations

Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied

Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals

Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging

Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency

Secondary education/Bachelor's Degree

Clear and professional communication, Organizational skills, Problem-solving and adaptability, Customer orientation, Attention to detail

English - B2/C1, Local language

Moderate /General: The employee performs a variety of routine work within established policies and procedures and receives detailed instructions on new tasks. Limited Work Independence.

CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.