IT Support Specialist

Company Description: Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Primary Job Function:  The IT Support Specialist is responsible for supporting company employees by configuring, maintaining, and troubleshooting computers, user accounts, and related IT resources. This role provides responsive technical support, assists with new employee onboarding, escalates complex issues to senior IT staff, and provides on-site assistance and backup support to the Sr. Systems Engineer as needed or requested.

Job Responsibilities / Tasks include:

• Properly perform service desk activities, including incident response and interaction with company employees and departments at all levels to resolve IT-related issues in a timely and professional manner. This includes activities like resetting passwords and unlocking accounts; in addition to, more complex hardware or software troubleshooting.
• Log, update, and track support requests in the company's help desk system, ensuring timely resolution or proper escalation.
• Escalate help desk issues to senior IT staff, department management or outside resources as appropriate, and follow through to completion.
• Perform user account setup, maintenance, and access-related tasks in Active Directory and ONWise.
• Prepare, configure, deploy, maintain, and troubleshoot employee computer hardware, peripherals, and software applications.
• Support onboarding activities for newly hired employees by setting up and preparing workstations, assigning appropriate system access, and providing orientation on company IT systems and resources.
• Support IT projects by completing assigned tasks under the direction of senior IT staff.
• Assist with inventory tracking, asset management, and recordkeeping for company IT equipment.
• Document and report concerns, recurring issues, or suggestions related to company IT resources and support processes.

Required Skills / Experience:

• Associate degree or technical certification from an accredited technical college preferred
• 1 to 3 years of experience in technical support, service desk, desktop support, or a related IT role
• Working knowledge of Windows workstations, Microsoft 365 applications, user account administration, and common desktop support practice
• Experience with Active Directory user and group administration
• Familiarity with basic networking concepts, including TCP/IP, DNS, wireless connectivity, and VPN access

Comprehensive Benefits:

• Competitive salary wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Bright, Modern Work Spaces
• 9 Paid Holidays (per year)
• Paid Vacation Days
• 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.