Soft Service Manager (Facilities Manager) - Irving, TX

Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high‑level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Soft Services Manager, you will manage a team responsible for overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium‑sized buildings. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans. What You’ll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed. Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors. Maintain positive client relationships and conduct meetings on unresolved facility issues. Prepare and manage capital projects, operating budgets, and variance reports. Perform facility inspections and quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities. Manage environmental health and safety procedures for facilities. Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects. Conduct process and procedure training on maintenance, repairs, and safety best practices. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes. #J-18808-Ljbffr CBRE Group, Inc.