IBS Customer Service Specialist I

Job Description

Job Description

Primary Goal: Interstate Billing Service is an industry leader in managing commercial accounts receivable for the trucking, automotive, and aftermarket parts industries. The Customer Service Specialist will help create a premier accounts receivable experience by providing exceptional service through relationship building, effective communication, and collaboration with our customers, clients, and team members.

Primary role objectives:

• Actively listens
• Initiates proactive conversations
• Communicates effectively through verbal and written correspondence
• Collaborates with customers, clients, and team members
• Interacts with all parties in a positive manner
• Researches account discrepancies
• Investigates delinquent accounts to identify the cause of delayed payment
• Confirms legitimacy of invoices
• Facilitates dispute resolution
• Maintains accurate account records
• Engages management on changes in pay history, ability to pay, and willingness to pay
• Uses multiple web-based applications
• Other duties as assigned

We are looking for Ideal Team Players who are:

• Lifelong learners
• Highly adaptable
• Open-minded
• Customer-centric
• Optimistic
• Dependable
• Team-focused

Working Conditions:

• Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.
• Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.

Minimum Level of Preparation and Training:

• A high school diploma or equivalent
• Phone based customer service experience preferred

Employees are required to perform other duties as assigned by management. Management reserves the right to change this job description as needed.