Front Desk Supervisor

Front Desk Supervisor

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.

Responsibilities:

• Supervise and train front desk staff
• Ensure excellent customer service is provided to all guests
• Maintain a clean and organized front desk area
• Handle guest complaints and resolve issues in a timely manner
• Assist with check-in and check-out procedures
• Manage room reservations and cancellations
• Ensure compliance with hotel policies and procedures
• Perform other duties as assigned by management

Requirements:

• High school diploma or equivalent
• Prior experience in a supervisory role
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including weekends and holidays