Provider Relations Walkthrough Representative

Job Description The Provider Relations Walkthrough Representative serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process. This role requires strong problem‑solving abilities, excellent customer service skills, and a thorough understanding of Medicaid programs and policies. Responsibilities Act as the primary liaison for Medicaid providers, ensuring clear and effective communication. Research, investigate, and resolve provider questions, requests, and issues with a focus on provider enrollment. Identify root causes and implement resolutions for provider inquiries and challenges. Educate providers on applicable policies, procedures, and program updates. Maintain comprehensive knowledge of Medicaid programs, processes, and guidelines. Handle customer requests promptly while maintaining a positive provider experience. Use available tools and resources to deliver accurate and timely research assistance. Meet all contractual requirements while fostering positive working relationships with providers, colleagues, and project stakeholders. Interact professionally and effectively with all levels of management and client representatives. Attend in‑person visits, trainings, and events to deliver provider education and support. Required Location Due to the nature of this role, the ideal candidate needs to reside in one of the following counties. Ten percent travel is expected within this region. El Paso Hudspeth Culberson Jeff Davis Presidio Brewster Loving Reeves Pecos Terrell Basic Qualifications Minimum of 2 years of healthcare administration experience. Minimum of 2 years of experience in Medicaid Managed Care and/or Health Plan Managed Care. Preferred Qualifications Experience with provider enrollment. Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Strong written and verbal communication skills. Effective presentation and public speaking skills. Compensation & Benefits Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. Accenture provides a reasonable range of compensation for the role as listed below. The posting is open until 07/05/2026. California: $23.13 to $49.57 per hour Cleveland: $21.39 to $39.66 per hour Colorado: $23.13 to $42.84 per hour District of Columbia: $24.62 to $45.63 per hour Illinois: $21.39 to $42.84 per hour Maine: $19.66 to $36.49 per hour Maryland: $23.13 to $42.84 per hour Massachusetts: $23.13 to $45.63 per hour Minnesota: $23.13 to $42.84 per hour New York: $21.39 to $49.57 per hour New Jersey: $24.62 to $49.57 per hour Virginia: $21.39 to $45.63 per hour Washington: $24.62 to $45.63 per hour Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Legal Statements Applicants for employment in the United States must have work authorization that does not require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, a criminal conviction history is not an absolute bar to employment. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please read the additional important information for California residents. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. #J-18808-Ljbffr Accenture