Lead Deli Clerk

Do you want to work for a company that puts people first and inspires your best? At HGV, we will help you reach your goals and build your future. Our Team Members are the HEART of what we do. Their talent, passion, and dedication to our brand have fueled the success of Hilton Grand Vacations!

If you are a service-focused leader with strong food safety knowledge, excellent customer service skills, and experience guiding teams in a fast-paced food and beverage environment, this is an outstanding opportunity for you! We are looking for a Lead Deli Clerk to join our team at Christmas Mountain Village, a Hilton Vacation Club in Wisconsin Dells, WI.

Here’s why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

• Lead daily deli operations while maintaining high standards of food quality, cleanliness, and guest service.
• Motivate, coach, and support Deli Clerks to deliver exceptional customer experiences.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Greet guests, take orders, and resolve service concerns promptly and professionally.
• Monitor product quality, freshness, presentation, and inventory levels.
• Assist with training new team members on company standards, food handling procedures, and operational practices.
• Support cash handling procedures and ensure accurate transactions.
• Collaborate with leadership to maintain operational efficiency and achieve departmental goals.
• Respond to guest requests to ensure the highest levels of satisfaction for owners and guests.
• Other duties as assigned by leadership.

What are we looking for?

• High School Diploma or GED required.
• Minimum 2 years of customer service experience in a food and beverage environment.
• Previous team lead experience preferred.
• Strong knowledge of food safety and sanitation practices.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Must possess or have the ability to obtain a current Food Handler Certification.
• Strong communication, coaching, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Able to stand/walk for prolonged periods of time

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ years of food and beverage experience.
• Previous deli, café, grocery, or quick-service restaurant leadership experience.
• Cash handling and inventory management experience.
• Alcohol Awareness Certification.
• Food Safety Certification (ServSafe or equivalent).
• Resort, hotel, or hospitality industry experience.
• Experience training and mentoring team members.

Extraordinary People,

Exceptional Benefits on Day One

Health Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I be doing?

• Lead daily deli operations while maintaining high standards of food quality, cleanliness, and guest service.
• Motivate, coach, and support Deli Clerks to deliver exceptional customer experiences.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Greet guests, take orders, and resolve service concerns promptly and professionally.
• Monitor product quality, freshness, presentation, and inventory levels.
• Assist with training new team members on company standards, food handling procedures, and operational practices.
• Support cash handling procedures and ensure accurate transactions.
• Collaborate with leadership to maintain operational efficiency and achieve departmental goals.
• Respond to guest requests to ensure the highest levels of satisfaction for owners and guests.
• Other duties as assigned by leadership.

Qualifications

What are we looking for?

• High School Diploma or GED required.
• Minimum 2 years of customer service experience in a food and beverage environment.
• Previous team lead experience preferred.
• Strong knowledge of food safety and sanitation practices.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Must possess or have the ability to obtain a current Food Handler Certification.
• Strong communication, coaching, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Able to stand/walk for prolonged periods of time

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ years of food and beverage experience.
• Previous deli, café, grocery, or quick-service restaurant leadership experience.
• Cash handling and inventory management experience.
• Alcohol Awareness Certification.
• Food Safety Certification (ServSafe or equivalent).
• Resort, hotel, or hospitality industry experience.
• Experience training and mentoring team members.

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.