Data Scientist - Remote

Data Scientist

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Experience Analytics and Reporting (EAR) team is seeking an analytically driven Data Scientist to support Advocate & Desktop AI Augmentation as part of the enterprise Contact Center Transformation effort. This role is ideal for a hands-on data scientist who thrives in fast-paced, high-stakes environments and is passionate about improving the advocate and member experience through AI. The key focus of the role is to support reporting, analytics, and performance measurement for the workstream's suite of advocate-facing AI products, monitor and improve model performance, and identify opportunities to increase advocate efficiency and operational impact across UHC and Optum.

Primary Responsibilities:

• Ensures all in-scope AI products and data sources are identified and engaged
• Ensures all model, data, and pipeline dependencies/linkages are identified
• Builds and maintains reporting, dashboards, and measurement for advocate-facing AI tools
• Provides ongoing algorithm maintenance, performance monitoring, and AIRB submissions
• Provides regular performance, adoption, and value-realization communications to stakeholders
• Conducts opportunity analysis to support model and process improvements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience using data and models to solve business problems
• 2+ years of experience conducting analytic projects including validating data, interpreting results of analysis, identifying variances / trends / root cause, presenting insights and providing solutions
• Experience working in collaborative roles within a matrixed environment
• Technical fluency across data pipelines, model performance measurement, and BI/reporting tools
• Demonstrated curiosity, adaptability, and ability to work with changing direction and priorities

Preferred Qualifications:

• 2+ years of experience in data science, advanced analytics, or applied machine learning
• 2+ years of experience building reporting, dashboards, or performance measurement for analytics or AI solutions
• 1+ years of experience with AI/ML solutions in a production or operational environment
• Understanding of contact center operations and advocate-facing AI tooling

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before begi nning employment.