Patient Concierge

Patient Concierge (Medical Administrative Representative)


We are currently seeking a high-energy, professional Patient Concierge to join a premier orthopedic and multi-specialty healthcare group in the Kansas City area. This role serves as the primary face of the clinic, responsible for ensuring a seamless, compassionate, and efficient experience for every patient from check-in to departure.


We are filling both Full-Time and Part-Time positions to support our growing operations.


Core Responsibilities

• Patient Intake & Hospitality: Execute professional patient registration, guide individuals through new patient forms, and maintain a welcoming clinical environment.
  
  
• Revenue Cycle Support: Verify insurance coverage and benefits, collect co-pays via POS systems, and accurately enter patient demographic and insurance data.
  
  
• Clinical Coordination: Triage patient inquiries, manage internal provider communication channels, and distribute daily faxes to the appropriate clinical teams.
  
  
• Health Information Management: Maintain medical records within practice management systems and assist with medical record requests and FMLA claim documentation.
  
  
• Operational Support: Monitor and maintain the inventory of clinic areas and provide essential coverage across multiple regional office locations when required.

Professional Requirements

• Experience: A minimum of one year of experience within a healthcare administrative or clinical environment.
  
  
• Technical Proficiency: Strong computer skills, including Microsoft Office (Excel) and the ability to navigate complex EMR systems and instant messaging platforms.
  
  
• Communication: Exceptional interpersonal skills with the ability to manage high-volume patient flow (up to 175 patients daily) while maintaining professional composure.
  
  
• Versatility: A proactive, "take-charge" personality capable of balancing administrative duties with direct patient service.

Engagement Details

• Full-Time Schedule: Monday through Friday, with rotating shifts between 7:30 AM and 5:30 PM.
  
  
• Part-Time Schedule: Monday, Tuesday, and Wednesday (approximately 25 hours per week).
  
  
• Compensation: $18.00 - $21.50 per hour, based on professional experience.
  
  
• Location: Primary home base in Overland Park, KS , with periodic travel to Lee's Summit, MO .
  
  
• Dress Code: Business professional attire or scrubs (any color).

This is a Contract-to-Hire opportunity offering a comprehensive six-week onboarding process. If you are a dedicated healthcare professional committed to excellence in patient service, we invite you to apply.


Patient Concierge (Medical Administrative Representative)


We are currently seeking a high-energy, professional Patient Concierge to join a premier orthopedic and multi-specialty healthcare group in the Kansas City area. This role serves as the primary face of the clinic, responsible for ensuring a seamless, compassionate, and efficient experience for every patient from check-in to departure.


We are filling both Full-Time and Part-Time positions to support our growing operations.


Core Responsibilities

• Patient Intake & Hospitality: Execute professional patient registration, guide individuals through new patient forms, and maintain a welcoming clinical environment.
  
  
• Revenue Cycle Support: Verify insurance coverage and benefits, collect co-pays via POS systems, and accurately enter patient demographic and insurance data.
  
  
• Clinical Coordination: Triage patient inquiries, manage internal provider communication channels, and distribute daily faxes to the appropriate clinical teams.
  
  
• Health Information Management: Maintain medical records within practice management systems and assist with medical record requests and FMLA claim documentation.
  
  
• Operational Support: Monitor and maintain the inventory of clinic areas and provide essential coverage across multiple regional office locations when required.

Professional Requirements

• Experience: A minimum of one year of experience within a healthcare administrative or clinical environment.
  
  
• Technical Proficiency: Strong computer skills, including Microsoft Office (Excel) and the ability to navigate complex EMR systems and instant messaging platforms.
  
  
• Communication: Exceptional interpersonal skills with the ability to manage high-volume patient flow (up to 175 patients daily) while maintaining professional composure.
  
  
• Versatility: A proactive, "take-charge" personality capable of balancing administrative duties with direct patient service.

Engagement Details

• Full-Time Schedule: Monday through Friday, with rotating shifts between 7:30 AM and 5:30 PM.
  
  
• Part-Time Schedule: Monday, Tuesday, and Wednesday (approximately 25 hours per week).
  
  
• Compensation: $18.00 - $21.50 per hour, based on professional experience.
  
  
• Location: Primary home base in Overland Park, KS , with periodic travel to Lee's Summit, MO .
  
  
• Dress Code: Business professional attire or scrubs (any color).

This is a Contract-to-Hire opportunity offering a comprehensive six-week onboarding process. If you are a dedicated healthcare professional committed to excellence in patient service, we invite you to apply.


* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.