CUSTOMER RELATION SPECIALIST

Benefits Employee Stock Ownership Program (ESOP) Employee Stock Option Program Dental insurance Employee discounts Health insurance (Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000) Opportunity for advancement Stock options plan Vision insurance Wellness resources Life Insurance ($10,000 Life Insurance Policy paid in full by the company) 401K Plan (All administrative fees are paid by the company) Paid Time Off (Competitive paid time off policies) Employee Discount (Generous employee discount on ALL merchandise) Customer Relation Specialist Retail Customer Service Office Duties Responsibilities Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and Skills Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands Ability to sit, stand, bend, stoop, and reach regularly Education and Experience High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #J-18808-Ljbffr Big Sandy Superstore