Quality Assurance Specialist

Quality Assurance Specialist

Love finding the details others miss? Join First Commerce Credit Union as a Quality Assurance Specialist! If you're someone who enjoys reviewing processes, ensuring accuracy, and helping maintain high standards, this role may be the perfect fit for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities.

As a Quality Assurance Specialist, you'll play a key role in protecting the integrity of our lending and deposit operations. Through detailed reviews and audits of approved, denied, opened, and closed accounts and loans, you'll help ensure compliance with policies and procedures while identifying opportunities for improvement and mitigating risk.

In this role, you'll systematically review approved, denied, opened, and closed accounts and loans to ensure accuracy, completeness, and compliance with established policies and procedures. You'll audit documentation, review loan records, and verify the appropriateness of rates, terms, pledges, payment structures, and posting accuracy.

You'll research discrepancies by collaborating with lenders and operational teams, perform spot re-verification of employment, income, down payments, member eligibility, and vehicle values, and ensure ancillary products such as life insurance, disability insurance, GAP coverage, and warranties have been properly coded or added to loan balances when applicable. You'll also verify insurance coverage on financed vehicles, conduct follow-up reviews on identified discrepancies, and prepare meaningful reports for leadership regarding findings and trends. In situations involving potential fraud, you'll promptly notify appropriate FCCU officials. While this role focuses on quality assurance and auditing functions, it does not include loan processing responsibilities.

Throughout your work, you'll maintain a high level of confidentiality, attention to detail, and professional judgment while helping First Commerce maintain operational excellence and regulatory compliance.

What You Bring to the Table

• High school diploma, GED, or equivalent required
• Associate's or Bachelor's degree in a related field preferred
• Significant financial services, banking, credit union, consumer lending, or commercial lending experience may substitute for a degree
• 1–2 years of consumer lending or transaction experience required
• Knowledge of consumer lending practices and loan and deposit policies and procedures
• Previous experience auditing, reviewing, or evaluating work against established standards preferred
• Strong analytical and investigative skills
• Excellent written communication and reporting abilities
• Strong attention to detail and commitment to accuracy
• Ability to identify discrepancies and follow through on corrective actions
• Proficiency with Microsoft Office applications
• Ability to work independently and collaborate effectively with multiple departments

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

We believe in taking care of our team just like we take care of our members. Here's what you can expect:

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union

Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!

Ready to Start Your Journey? Apply today and become part of a team that's redefining what it means to serve. First Commerce Credit Union – Where Service Meets Purpose.