Customer Support Representative II

Job Title: Customer Support Representative II

Location: 6400 NW 86th Street Johnston IA USA 50131

Duration: 9 months contract on W2 (possible extension)

Fully Onsite

These positions will be on the Customer Support Team in a Technical Support Center.

Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment and can monitor for positions through the careers page.

This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.*

REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written and verbal communication skills

· 6+ months experience with customer service/support experience.

· Proficiency with Microsoft Office products

· High comfort level and experience with consumer software applications.

· Strong computer, research and troubleshooting skills.

· Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

* Knowledge of agriculture customers

* Agriculture operations experience, including Precision Farming experience

* Prior work experience in Agriculture or Technology dealer channels

* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**

Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.

· Schedule may include occasional holidays and overtime based on the needs of the business.

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

· Shifts are subject to change based on volumes.

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

Interviews will include behavioral based questioning

· Candidate will be asked to share specific examples

Visa sponsorship is not available, now or in the near future, for this position.