Field Service Engineer

Field Service Engineer

At Compu Dynamics, we create the backbone of the digital future. As North America's premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the world's most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.

The Field Service Engineer is responsible for providing onsite technical services to customers in support of mission-critical data center systems. This role delivers installation, startup, commissioning support, and both remedial and preventative maintenance services for advanced liquid cooling equipment. Acting as a trusted technical resource, the Field Service Engineer supports customers throughout the full service lifecycle, ensuring reliable, high-performance operation of mission-critical infrastructure in AI/HPC environments.

Installation, Startup & Commissioning

• Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems.
• Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment.
• Identify necessary parts and components required to resolve equipment issues during installation and commissioning.

Field Service & Customer Support

• Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs).
• Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
• Maintain accurate and timely customer service records and reports within the service management platform.
• Recommend improvements to product manuals, operational processes, and field service procedures based on field insights.
• Ensure continuous knowledge of supported products, including maintaining required certifications.

Technical Documentation & Knowledge Sharing

• Contribute to the creation and refinement of service bulletins, procedures, and technical documentation.
• Support the development of training course content and provide technical training to customers and other field service personnel as required.
• Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations.

Collaboration & Continuous Improvement

• Partner with sales and business development teams as a technical resource to support customer engagements and solution development.
• Participate in process improvement initiatives and the development of new service offerings.
• Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models.

Competencies

1. Strong technical troubleshooting and problem-solving skills with sound judgment.
2. Ability to diagnose and resolve root causes effectively and efficiently.
3. Excellent customer service, communication, and relationship-building skills.
4. Ability to interpret technical drawings, schematics, and specifications.
5. Proficiency in prioritizing tasks and managing multiple service requests.
6. Flexibility to travel 25%–75%, occasionally with short notice.
7. Ability to work independently in the field and collaboratively within a team.
8. Willingness to work extended hours and participate in a 24/7 on-call rotation.
9. Ability to meet all customer-specific background and security requirements.

Work Environment

This role involves work in customer data center environments and may require exposure to equipment rooms, mechanical spaces, and field conditions. Standard PPE and adherence to safety protocols are required.

Travel

This position requires travel up to 25% of the time on average, including occasional travel with limited notice.

Physical Demands

• Prolonged periods of standing, lifting, bending, kneeling, and working within customer facilities.
• Ability to lift up to 75 pounds.
• Capacity to traverse active data center environments and respond to physical service requirements as needed.

Position Type

This is a full-time, exempt position. Hours may vary depending on customer needs and project requirements.

Required Education and Experience

1. Minimum 5 years of experience in field service or a similar technical support position.
2. Prior experience working within data center environments (Preferred).
3. Experience reading and interpreting mechanical and electrical schematics.
4. Experience working with 124/208 VAC and 48 VDC systems.
5. Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.

Preferred Education and Experience

1. Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience).

Compu Dynamics offers a comprehensive benefits package that supports the health, well-being, and growth of our team members. Full-time employees are eligible for:

• Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.
• 401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.
• Employer-Paid Life Insurance – coverage equal to 1x your salary.
• Short-Term Disability (STD) – fully paid by Compu Dynamics.
• Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.
• Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
• Paid Holidays – 7 company-observed holidays plus a floating holiday.
• Birthday Time Off – 8 hours of paid time off during your birthday month.
• Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.
• Volunteer Time Off (VTO) – 40 hours annually for community service.
• Boot Reimbursement – up to $150 annually, available from your first day.
• Tool Reimbursement – $250 annually, available after 60 days.
• Tuition Reimbursement – up to $5,000 annually for approved educational programs.

Compu Dynamics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.