CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Description:

Who We Are

At Pawnee Mental Health, we take a great deal of pride in the services we offer, and the progress made by those we serve. All employees, regardless of their role, are an important part of our success! To help us achieve our mission, we’re looking for bright and talented people with great ideas. We believe individuals and families with mental health and/or substance use challenges should have the opportunity to lead normal, productive lives at home and in their communities. If you feel the same, we invite you to explore the opportunity below to see how you can make a difference!

We look forward to reviewing your application!

What We Offer

At Pawnee Mental Health, we believe in supporting our employees’ well-being with a comprehensive benefits package, including:

Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.

Dental Insurance: 100% covered by Pawnee for employees.

Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits - a lifetime pension program.

Other insurances: Life insurance coverage up to 150% of your annual income and long term disability insurance at NO COST.

Paid Holidays: Enjoy 8 paid holidays throughout the year.

Generous PTO: Start earning 8 hours of PTO per month (12 days/year), jumps to 24 days/year on your first anniversary.

Paid Medical Leave: Receive a 40-hour bank of paid medical leave.

Employee Assistance Program (EAP): Access support resources for your personal and professional life.

Supplemental benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more!

What You'll Do

1. Greet the public in person and on the telephone in a professional and hospitable manner; provide general information, answer questions and direct individuals to the appropriate party as necessary. 
2. Provide support to clients by communicating Pawnee’s payment policies and collecting payments, verifying demographic information, obtaining required paperwork, setting up for Zoom appointments, cancelling/scheduling appointments and ensuring all questions or concerns are directed to the appropriate staff. 
3. Monitor clients in the waiting areas and report any concerns to Office Supervisor.
4. Balance the cash receipts as scheduled. Report variances to Office Supervisor. 
5. Perform general clerical duties such as typing correspondence, processing mail, photocopying and scanning documents, reviewing the next day’s schedule and prepare the required paperwork for each client, scheduling meeting rooms and company cars, and scheduling contractors as either required for assigned office or upon request.
6. Cooperate as an active member of the support staff team and participate in cross training to help control fluctuating workloads or staff shortages. This may include temporary assignment to other agency offices, within reason.
7. Maintain and advance personal knowledge and skills related specifically to position or to field of work by regular reviewing pertinent materials or participating in training events as approved by supervisor.
8. Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment. 
9. Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook. 
10. Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.

Requirements:

Qualifications :

Required :

• High School Diploma or equivalent
• Basic computer skills
• Strong oral and written communication skills using the English language

All employees will be required to submit to and pass a background check and drug screening.

Preferred :

• Multi-lingual skills 
• Previous clerical experience and/or experience managing a multi-line phone system
• Experience using Microsoft Office