Emergency Recovery Coordinator

Emergency Recovery Coordinator/ Lead For Partnership & Community Engagement

Join our growing team at Paul Davis Restoration in Granite Falls, NC in a hybrid role as an Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement, where leading with empathy, superior communication and business development skills will be key to the growth of our business that plays a critical role in our community. We're looking for a dynamic individual who can also bring a positive, can-do attitude to a fast-paced work environment. The team member who fulfills this hybrid position will also play a critical role in business development, as they will be the primary team member responsible for outreach, including building business-to-business (B2B) partnerships, increasing brand awareness in our community, and driving organic business leads to our company. A successful candidate will be comfortable making cold calls, drop-in visits to other businesses, and striking up conversations in a confident, genuine, and enduring manner.

Why Paul Davis?

Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis' 10 Serving Basics…this is how we will win.

Our Vision:

To provide extraordinary care while serving people in their time of need

Our Mission:

To provide opportunities for great people to deliver best in class results.

Our Values:

Deliver what you promise.

Be direct with respect for the individual.

Have pride in what you do.

Practice continuous improvement.

Do what it takes to win.

Job Responsibilities:

• Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship.
• Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty.
• Provide emergency recovery kits and services to those impacted by disaster.
• Generate revenue opportunities by directly consulting with property owners affected by damage.
• Work with insurance agents, adjusters, property managers, first responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm.
• Quick thinking/response time to ensure that all property and personal belongings are taken care of.
• Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners.
• Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships.
• Volunteer non-operational time to local community events and outreach.

Qualifications:

• Experience within restoration industry desired.
• Previous experiences within emergency response, business development desired.
• Strong leadership skills with the ability to motivate and inspire a team.
• Advanced communication and interpersonal skills that leads with empathy and transparency.
• Excellent organizational and time management abilities. Must be flexible and know how to prioritize time.
• Exceptional problem-solving skills with the ability to make quick decisions under pressure.
• Desire to serve others honestly and wholly during their time of need and restoration.
• Valid driver's license with a clean driving record and insurable

Team Compensation and Benefits:

• Leadership development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full-time.
• Paid training
• Health, dental and vision insurance
• 401K with company match
• Referral program
• Great culture and team dynamic
• Competitive hourly wages, ranging from $55,000 -$ 65,000 per year with bonus opportunities.

Working Conditions and Physical Requirements:

• Full time, 40+-hour work week including nights, weekends, holidays and on-call 24/7.
• Hybrid environment between office and various job sites in changing weather/environmental conditions.
• Ability to stand, walk, lift, squat, climb stairs frequently throughout shift.
• Frequently required to use Personal Protective Equipment based on requirements and demands of job site.
• Ability to lift/manipulate items of approximately 50 pounds

Pre-Employment Testing:

As part of our commitment to maintaining a safe and compliant workplace, employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening.

Compensation: $55,000.00 - $65,000.00 per year