General Manager I - Melrose Park, IL

General Manager – Contract Operations Pay Range: $115,000 - $125,000 YOUR ROLE The General Manager is responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customers. Ensure ongoing customer service and maintaining customer relations by focusing on the contract's daily operations based on the needs of the customer. WHAT ARE YOU GOING TO DO? Ensure ongoing customer service and maintain customer relations by focusing on the contract's daily operations based on customers’ needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems. Responsible for attainment of profit objectives of contracts, providing financial analysis and decision making for the customer. Responsible for the organic growth and development of additional business opportunities with existing customers. Ensure safety, maintain quality, establish and monitor cost control programs. Lead and foster creative problem solving, develop positive and professional relationships with customers and within contracts. Work with government departments, social groups, etc. Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs. Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance. Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Guide managerial staff to monitor and control costs on a weekly basis through Performance Management projects. WHAT ARE WE LOOKING FOR? Education and Experience High School Diploma or GED; Bachelor’s Degree in Logistics, 3PL or Transportation is required. Master’s Degree is preferred. At least 10 years’ experience and expertise in operations and business management is required. Skills Must be able to read, write and speak English fluently. Ability to communicate and interact effectively with multi-functional and diverse backgrounds. Exceptional written and oral communication skills, including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. Proficiency in Microsoft Office, internet, web-based and job specific software applications. Characteristics Experience leading large facilities, geographically dispersed, working through people, retaining and growing business. Excellent planning, time management, collaboration, decision making, and organization skills. Ability to develop short and long‑range project planning and effectively communicate information to diverse work groups. Experienced in project management methodologies with a focus on managing solution‑driven strategy plans to achieve goals. WHAT DO WE HAVE TO OFFER? We offer a benefits package with a focus on your wellbeing, including competitive paid time off, 401(k) with company match, health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including pet insurance. Benefits Summary Health, dental and vision coverage; company contribution to health savings account. Company‑paid life insurance, accident insurance, short‑ and long‑term disability coverage, employee assistance plan. Voluntary benefits: additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft & legal plan. Flexible paid time off programs including company paid holidays. Tuition reimbursement program. ABOUT CEVA LOGISTICS CEVA Logistics is a global supply chain solutions provider operating in more than 170 countries with over 110,000 employees. Our offer of a dynamic and exceptional work environment fosters personal growth, innovation, and continuous improvement. EEO Statement CEVA Logistics is an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender (including gender identity or expression), sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. #J-18808-Ljbffr