Community Navigator

YMCA Community Program Coordinator

This position supports the work of the YMCA, a leading nonprofit to strengthen the community.

Essential Duties and Responsibilities:

• Collaborates with the Department Director to promote healthy living, social responsibility and youth development. Serves as a role model for other staff and participants.
• Collaborates with the Department Director to create and lead staff and volunteers in executing campaigns, programs and/or curriculum for the advancement of the Y while ensuring safety, licensing standards and the Ys reputation while providing the highest level of customer service.
• Partners with the Department Director to lead staff and/or volunteers in providing quality, safe programming while adhering to all standards and keeping confidentiality.
• Manages client intake and conducts comprehensive information-gathering interviews to assess client needs.
• Builds effective, authentic relationships with staff, participants, and community partners and connects them to the Y. Serves as the Y liaison on collaborative community outreach initiatives.
• Researches local, state, and federal services and assistance programs to determine the programs that are best suited to address individual client needs.
• Oversees community navigation help line.
• Assists the Department Director with staff and volunteers to ensure operations are safe and clean at all times.
• Assists the Department Director with volunteer recruitment, communication, development, and management.
• Supports the Department Director in administrative activities, including tracking clients, referrals, data reports and conversations and developing reports for Town and County Administrators.
• Assists with the Department Director to maintain database of community resource and navigation services.

Non-Essential Duties and Responsibilities:

• Performs other tasks and projects as assigned.

General Expectations:

• Mission Advancement: Embraces, incorporates and promotes the Y's values into all aspects of job responsibilities by serving others and fulfilling community needs. Builds effective, supportive working relationships with peers, volunteers, and community members to promote volunteerism and fund-raising efforts.
• Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Collaborates with people from all different backgrounds, abilities, opinions, and perceptions and seeks to understand other viewpoints through active listening. Communicates effectively across the organization and actively participates in meetings. Constructively influences peers, volunteers, and community members in developing optimal solutions.
• Operational Effectiveness: Leads staff in improving program operations under the direction of the Director. Demonstrates sound judgment through critical thinking, inquisitive learning, and fact-based reasoning. Identifies and recommends new approaches that foster an environment of continual improvement. Proactively establishes goals, tracks achievements, and constructively challenges to ensure solutions are optimal and pragmatic. Does not compromise ethics; reports all financial irregularities immediately. Conforms with the Employee Handbook and all other applicable policies and procedures, including preserving the confidentiality of member, co-worker, and internal Y information. Provides the highest level of customer service possible. Completes work on time with minimal errors.
• Communication: Communicates in an open, respectful, and honest manner with everyone, inside and outside the Y while maintaining confidentiality; possesses oral, auditory, and written communication skills appropriate for interacting with all ages. Communicates proactively with coworkers regarding workflow, problems, and suggestions.
• Personal Growth: Pursues self-development through learning to enhance skills and job performance. Demonstrates an openness to change, and seeks opportunities to lead projects that enhance team performance. Self reflects and accurately assesses strengths, limitations and their impact on relationships.
• Education: Maintains current certifications and all professional education requirements.
• Professionalism: Presents self in a professional and neat manner as appropriate to the position. Maintains personal appearance and hygiene.

Requirements:

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, run, bend, and lift.
• The employee is also required to use hands and fingers to operate a standard computer keyboard or tablet; use a computer, mouse, printer and copier; operate or move program equipment; and speak and hear using a telephone.
• Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
• The employee will lift and/or move up to up to 25 pounds.

Work Environment:

• Work is performed at a community campus that serves all people.
• Work is occasionally stressful and requires ability to multi-task, meet deadlines, and successfully cope with the pressures which are related to the position.
• The campus facility is open early mornings, evenings and weekends and the job may require attendance outside of regular business hours (9am – 5pm).
• The noise level is generally low.

Qualifications:

• 5-7 years of experience in related field.
• CPR and First Aid certification required within 60 days of hire.
• Team player, with superb interpersonal skills. An ability to work with co-workers and the public in a positive and friendly manner and resolve conflicts as needed.
• Self-starter with the ability to multi-task, lead others, work independently and adapt to changing circumstances in a fast-paced environment.
• General computer skills with the ability to effectively learn and use new software.
• Valid driver's license and acceptable driving record with access to personal vehicle preferred.

Education Requirements:

• High School degree or GED.

Benefits:

• The health and wellness of our staff is paramount, so we foster a culture of healthy living amongst our team. We offer a comprehensive benefits package which includes retirement, health/dental, disability, life insurance benefit, Y membership, and program discounts.