Clinical Pharmacy Tech II - Community Pharmacy

Job Title

Responsible for securing patient data based upon comprehensive data elements, financial education/counseling, insurance verification, provision of clinical information for pre-certification, authorization and third party claims management. Interviews patient for clinical, financial, and history information and arranges appropriate clinical care. A Clinical Pharmacy Technician will work independently gathering and submitted patient information with oversight of a pharmacist as needed. They will be responsible for performing pharmacy related functions in compliance with departmental policies and procedures that provide optimal pharmaceutical care.

Minimum Qualifications

Education, Certification, and/or Licensure:

• High school diploma or Equivalent.
• Must possess current licensure as required by state board where services will be provided:
• MD: Pharmacy Technician Student Permit or Pharmacy Technician License through Maryland Board of Pharmacy
• OH: Pharmacy Technician Trainee License or Certified or Registered Pharmacy Technician License through Ohio Board of Pharmacy
• PA: Pharmacy Technician Trainee or Pharmacy Technician License through the Pennsylvania Board of Pharmacy
• WV: Pharmacy Technician Trainee or Pharmacy Technician License through West Virginia Board of Pharmacy
• Remote Workers Only: Must additionally hold Pharmacy Technician Trainee License or Pharmacy Technician License issued by state of residence.
• Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) OR If applicant has two (2) or more years of pharmacy specific experience, must be obtained within 15 months of hire.

Preferred Qualifications

Education, Certification, and/or Licensure:

• Associates degree OR Post high school education in a science field of study OR graduate of a pharmacy technician training program.
• Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) upon hire.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Drafts various correspondence letters and sends to referral source when necessary.
• Gathers and documents patient demographics, insurance information, needs assessment, patient history, and other data as needed.
• Initiates refill/follow up calls and schedules delivery as needed
• Provides information and answers to patient/caregiver questions and refers to clinician when appropriate or requested.
• Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
• Contacts insurance company or employer to determine eligibility and benefits for requested services.
• Maintains patient records in a timely and complete manner.
• Assists the pharmacist with the process of filling and labeling the prescriptions.
• Calculates initial measurements for compounds and maintains compounds logs.
• Provides monographs and other required medication guides with each prescription.
• Maintains proper storage of medications (i.e. security, temperature controlled items, etc.).
• Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult and/or geriatric patient per the established age-specific education/standard.
• Works with coordinators and manager to develop and attain quarterly objectives.
• Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.
• Communicates problems hindering workflow to management in a timely manner.
• Assists in the training of pharmacy technicians
• Initiates charge anticipation calculations. Accurately identifies anticipated charges to assure identification of anticipated self-pay portions.
• Certain duties cannot be assigned to Pharmacy Technicians because these duties can only be performed by Pharmacists. These restrictions are regulated at state and federal levels and must be followed closely according to state board of pharmacy regulations where the Pharmacy Technician practices.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee is required to walk and stand or sit for long periods of time.
• Must be able to lift 30 pounds and must be able to push 50 pounds.
• Dexterity required to finger, handle, and reach.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

Must be able to use computers and software applications.

Knowledge of drugs, drugs dosing, side effects, indications, contraindications and proper administration preferred.

Knowledge of rules, policies and regulations related to the disbursal of pharmaceutical drugs preferred.

Must be able to work accurately, efficiently, and safely in a fast-paced environment.

Must be polite and respectful when communicating with staff, physicians, patients and families. Must approach interpersonal relations in a positive manner.

Must demonstrate flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e. weather or disaster).

Must be able to communicate effectively verbally and in writing and place high emphasis on customer service.

Additional Job Description

This position supports retail pharmacy operations by working closely with pharmacy managers and the pharmacy analyst to reduce drug spend and optimize purchasing strategies. This role will assist in evaluating medication utilization, identifying cost-saving opportunities such as lower-cost NDC alternatives, and supporting standardization efforts across pharmacy sites. The technician helps implement inventory optimization initiatives, monitors drug pricing trends and shortages, and ensures alignment with established purchasing strategies. In collaboration with leadership, this position will contribute to data-driven decision-making by assisting with audits, tracking key performance metrics, and supporting financial analyses related to reimbursement, margins, and overall pharmacy performance.

In addition, will play a key role in expanding and supporting Medical Benefit (Med B) services, including assisting with workflow development, documentation, and operational execution. The technician supports internal audits to ensure compliance with regulatory, payer, and organizational standards, while identifying opportunities for process improvement. This position is actively involved in advancing business initiatives, departmental goals, and strategic projects, including new service lines and program enhancements. The role requires strong attention to detail, collaboration across teams, and the ability to support both clinical and business-focused initiatives that improve financial performance, operational efficiency, and patient access to care.

Scheduled Weekly Hours: 40

Shift: United States of America (Non-Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 232 WVUH Retail Pharmacy MCP

Address: 3040 University Ave Morgantown West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.