Customer Service Representative

Midway Plumbing Customer Service Representative

Midway Plumbing is looking for a customer service representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contacthelping customers with their plumbing needs, and getting them scheduled fast, and making sure they feel confident they called the right place.

What you'll do:

• Answer incoming calls and get customers scheduled quickly
• Assist customers with their plumbing service needs
• Communicate clearly and professionally with customers and technicians
• Handle a high call volume while staying organized and efficient
• Enter and update customer information accurately
• Prioritize calls, including urgent and emergency requests
• Deliver a great experience on every call

What we're looking for:

• Previous CSR or call center experience at an HVAC or plumbing company
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable following call scripts and processes (ServiceTitan knowledge a plus!)
• Positive attitude and team-first mindset

What we offer:

• Competitive hourly pay
• Consistent schedule
• Medical, dental, and vision benefits
• PTO and paid holidays
• Supportive team environment

Schedule:

This is a part-time and in-office position.

Monday- Friday | 9:00 am - 3:00 pm

If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.