Front Office Supervisor

Front Office Supervisor The Front Office Supervisor is responsible for overseeing all Front Office, Reservation, and Guest Services operations, ensuring customer satisfaction, financial performance, and team member relations. Compensation & Benefits $18/hr, paid biweekly. Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties. 401(k) with company match and immediate vesting after 90 days of service. Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household. Extensive training programs for hospitality and non‑hospitality skillsets. Pet insurance discounts. Discounts at hundreds of properties nationwide within the Pyramid Global portfolio. Medical, dental, vision, and other supplemental benefits like identity theft protection, legal assistance, and life insurance. Tuition/education reimbursement eligibility after 12 months of service. Schedule Full‑time: 30+ hours a week depending on the level of business forecasted for the hotel. Working days and shift times fluctuate based on business levels. Essential Functions Support in supervising the training of all Front Office, Reservations, and Guest Service team members and motivate them to perform their jobs effectively. Assist in the maintenance of operating/training manuals. Ensure that the teams comply with all systems, control policies, and procedures. Support Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance. Assume Manager on Duty shifts when necessary. Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is consistently provided. Delegate work among the staff in an equitable manner. Assist in covering front desk shifts when needed. Culture & Character Positivity: Bring a positive perspective daily and create an environment others want to be part of. Respect: Show consideration for others' desires, privacy, and differences. Integrity: Demonstrate and live by sound moral and ethical principles, even when no one is watching. Dedication: Commit to walking the path and being the difference in everything you do. Excellence: Strive to make each day better than the previous one. Qualifications Must be available to work a flexible schedule, including nights, weekends, and holidays. High school diploma or equivalent. Previous hotel or resort experience preferred. Strong desire to make an impact on people. Outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Equal Opportunity Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr