Worksite Operations Analyst

Job Description

Job Description

Worksite Operations Project Coordinator

About the Role

We are seeking a proactive and results-driven Operations Analyst to support and enhance our Worksite Operations function. In this role, you will serve as the primary owner of operational projects and strategic initiatives, ensuring they are executed efficiently, completed on time, and aligned with business objectives. You will identify opportunities for process improvement, analyze operational challenges, develop practical solutions, and collaborate with cross-functional partners to drive successful outcomes.

This position is ideal for a hands-on professional who enjoys problem-solving, managing multiple priorities, and working across departments to improve processes, strengthen compliance, and enhance operational effectiveness.

What You Will Do

• Facilitate Worksite Operations projects from initiation through implementation and completion.
• Drive project progress by coordinating stakeholders, resolving roadblocks, and ensuring deliverables are completed on schedule.
• Analyze operational processes and identify opportunities to improve efficiency, service quality, and overall effectiveness.
• Research issues, evaluate root causes, and develop recommendations for operational enhancements.
• Partner with Operations, Compliance, Risk Management, and IT teams to implement solutions and support organizational objectives.
• Develop, document, and maintain policies, procedures, and process documentation to ensure consistency and compliance.
• Coordinate the implementation of compliance-related requirements and operational directives.
• Monitor, analyze, and report on service and operational metrics, identifying trends and recommending corrective actions.
• Facilitate quality reviews and ensure adherence to established procedures and standards.
• Support system implementations, change management initiatives, and request-for-change (RFC) processes.
• Stay informed on industry trends, regulatory requirements, and operational best practices.

Who We Are Looking For

We're looking for a collaborative professional who takes ownership, follows through on commitments, and enjoys finding better ways to work.

Qualifications

• Associate's degree in Business Administration, Management, or a related field (Bachelor's degree preferred).
• 2–4 years of experience in project coordination, project management, or operational support.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities and adapt to changing business needs.
• Experience with business continuity, risk management, or process improvement is a plus.
• Familiarity with IT governance, change management, system implementations, and RFC processes is preferred.

What Will Set You Apart

• A passion for continuous improvement.
• The ability to influence and collaborate across teams.
• Strong attention to detail and accountability.
• A hands-on approach and commitment to delivering results.

Who We Are

In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business.

We offer a flexible hybrid work environment, allowing you to enjoy the best of both worlds with 3 days in the office and up to 2 days working remotely each week. This position is located in Lincoln, NE.

Benefits we offer:

• health insurance (medical, dental, and vision)
• flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• paid time off
• paid holidays (12)
• life insurance
• short- and long-term disability insurance
• employee assistance program
• professional development & tuition reimbursement
• career growth opportunities
• on-site gym and locker rooms (Alexandria, VA office only)
• friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (View email address on ziprecruiter.com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.