IBMS (Operative BMS) Techno-Functional Analyst
Full-time
Acestack
Job Title: IBMS (Operative BMS) Techno-Functional Analyst
Job Type: Full Time
Location: Toronto, ON (Onsite) Job Description
We are seeking an experienced IBMS (Operative BMS) Techno-Functional Analyst with strong hands-on expertise in Operative IBMS/BMS , application support, and SQL-based troubleshooting. The ideal candidate will have a good understanding of broadcast/media workflows and experience supporting scheduling, ad sales, traffic, and billing applications.
Key Responsibilities- Provide L1/L2/L3 application support for Operative IBMS/BMS in a helpdesk environment
- Troubleshoot issues across scheduling, ad sales, traffic, and billing modules
- Manage incidents, service requests, and user queries through ticketing tools
- Perform SQL-based troubleshooting, data validation, and corrective fixes
- Investigate data inconsistencies and system integration issues
- Conduct Root Cause Analysis (RCA) and ensure SLA compliance
- Support user access, application configurations, and minor enhancements
- Collaborate with sales, traffic, finance, and technical teams
- Support application issues within VDI, VPN, and EUC environments
- Strong hands-on experience with Operative IBMS/BMS
- Knowledge of broadcast/media workflows including scheduling, ad sales, traffic, and billing
- Strong SQL and database troubleshooting skills
- Experience with Helpdesk/EUC application support
- Familiarity with ServiceNow, JIRA, or similar ticketing tools
- Strong analytical, troubleshooting, and communication skills
- Understanding of VDI, VPN, and infrastructure/EUC environments
- Knowledge of system integrations and reporting tools
Vacancy posted 2 days ago
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