Pro Customer Service/Sales

Position Purpose The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need. Key Responsibilities Build and maintain professional relationships with Pro customers. Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations. Provide outstanding service based on unique project needs. Meet monthly sales goals and other metrics to drive sales in the store. Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge. Collaborate with team members to maintain a clean, organized, and safe environment. Resolve delivery issues and communicate Home Depot’s advantages over competitors. Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety. Position Types Pro Paint Sales Specialist – $24.00 Pro Sales Associate – $23.00 Pro Account Sales Associate – $24.00 Pro Lot Loader – $22.00 Pro Delivery Driver – $24.00 Benefits The Home Depot offers various benefits as part of a total compensation package including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit‑sharing bonuses, and additional benefits depending on associate’s salaried/hourly status and full‑time/part‑time status. Seniority Level Not Applicable Employment Type Full‑time Job Function Other Industries Consumer Services #J-18808-Ljbffr The Home Depot