Automotive Service Advisor

AUTOMOTIVE SERVICE ADVISOR

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Benefits Competitive Compensation Employee Referral Program Employee Discounts on Sales and Service Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) 401(k) and Employer Match Holiday Savings Program with Employer Match Paid Time Off Holiday Pay Skills & Qualifications Problem Solving Documentation and Repair Order Entry. Solid knowledge of computers and proficient in web navigation. Strong written and verbal communication skills. Customer focused. Ability to overcome objections. Positive Attitude Team Player Excellent communication skills. Education & Experience Ability to read and comprehend instructions and information. Professional personal appearance. High School Diploma or GED. 2 years or more experience. Essential Duties & Responsibilities Maintain Customer Satisfaction Index (CSI) rating as set by service manager. Maintain the prescribed standard for “hours per customer repair order written.” Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customers to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Test-drive vehicle as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications. Lift the hood of every vehicle and look underneath for potential additional repair needs. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify dispatcher of incoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer’s method of payment. Obtain approval of credit, if necessary. Obtain customer’s signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work areas and customer waiting areas are kept clean. Physical Requirements Regularly required to stand, talk, and hear. Frequently required to walk and sit. Is potentially exposed to exhaust fumes or other airborne particles. Occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. LaFontaine Automotive Group is an equal opportunity employer. #J-18808-Ljbffr LaFontaine Buick GMC Of Dearborn