IT Support Specialist

IT Support SpecialistThe IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role the specialist will have high interaction with users providing deskside support for computers and applications. As an IT Support Specialist, they will resolve hardware and software related issues in addition to providing new solutions and supporting the internal IT Helpdesk. The position is responsible for administration and internal support of company's PC's, printers, and related equipment. Daily responsibilities may include diagnosing computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Additionally, the IT Support Specialist will set-up computer equipment, schedule maintenance, administer active directory changes, and work with clients to use and troubleshoot applications.At United Warehouse our employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support.Essential FunctionsResponsible for monitoring and maintaining a complex, multi-site, Windows network environment required for United Warehouse to perform business objectivesEnsure that the IT platforms meet the needs of the customer and satisfy the company's objectivesEnsures that the dependability of the platforms meet the demands of the different business unitsDevelops effective communication with customers and other functional areas of the companyTakes a lead role with minimal supervision in remediation of all system failures, logging all failures, documenting work procedures and system configurationSupport and troubleshooting from the OS, application and network level; resolves system hardware, software and networking issues; configuring, optimizing, fine-tuning and monitoring operating system software and servers; performing system backups and recovery and conducting server buildsOS level application support, network and server monitoring and performance tuningInstallation and configuration of Windows OS, services and applicationsAdminister servers, desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, security updates and patchesSupport LANs, WANs, network segments and Internet systemsMaintain networks and security, monitor networks to ensure security and availabilityStays current on technology; brings innovation and industry leading ideas to the programOccasional travel for new implementations or special projectsMaintain an effective relationship with new and existing accountsAddress routine customer issues and requestsSupports initial setup of new customers through hands-on and arms-length configurationWork with Business Managers and Customer Service Teams to ensure the integrity of data management as well as the proper and timely communication of this data to appropriate personnelMaintain a professional and courteous relationship with all customersWork with other departments to ensure that the coordination needed for overall effective operations is maintainedCompetenciesRespond to Help Desk ticketsSet-up new end-user computer and network work systemsProvide technical support to company usersTroubleshoot, diagnose and repair computer, network and processing systemsWork in Microsoft's 365 platformWork with printer and copier machines to include: set-up, troubleshoot and repair technical issuesOperate with VPN, TCP/IP and general networking channelsSupports IT department on special IT projectsTechnologyThis position requires the use of specific hardware and software. The Support Specialist will utilize computer and phone systems to accomplish their daily tasks and support other departments.Work EnvironmentThis position works in an office cubical setting. Working in close proximity with other peers.TravelThis role supports all United facilities. At times the Specialist will be required to travel to support site specific needs.Required Education and Experience:3-4 years IT Support experienceWorking knowledge in the following areas:Windows 10 client operating system supportWindows Active Directory administrationMicrosoft Office 365Windows ServerEnterprise desktop support of IP voice, data, printing, and security functionsExperienced in PC hardware configuration, installation, and problem resolutionDelivery of outstanding customer serviceStrong problem solving/analytics skills and reasoning abilityPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger to type. The employee frequently is required to sit for long periods of time throughout the day. Stand, walk, stoop and reach for items such as files or books at, above or below desk level. Specific vision abilities required by this job include close vision, strenuous focus on a computer screen and ability to adjust focus. This position requires a person to hear and speak clearly to communicate with others.Quality StatementAll employees play a pivotal role to ensure quality objectives happen at every level within the organization. Every employee is expected to improve each day, adhere to customer and regulatory requirements, and continuously strive to exceed company and customer expectations.AAP/EEO StatementUnited Warehouse Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.