???? Green Customer Service Representative - City of Austin

Customer Service Representative

FuntoNetwork is seeking a Customer Service Representative for upcoming staffing opportunity: Temporary Staffing Services - Austin 311 / Austin Energy Utility Support.

Contact center support for 311 and utility customer inquiries.

Core responsibilities include:

• Contact center support for 311 and utility customer inquiries.
• Use role-appropriate tools such as multi-line phone systems, CRM or ticketing platforms, Microsoft 365 or Google Workspace, calendars, and visitor-management tools.
• Review the role scope, assignment background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide reliable temporary staffing support for the assigned agency program or department.
• Follow site, attendance, confidentiality, safety, and reporting requirements.
• Coordinate with FuntoNetwork on onboarding, scheduling, timesheets, issue resolution, and replacement coverage when needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

What you bring includes:

• Relevant experience for this staffing role or equivalent transferable experience.
• Strong communication, documentation, and schedule reliability.
• Ability to complete required screening, eligibility verification, and onboarding steps.
• Experience supporting public-sector, education, utility, healthcare, transportation, enterprise, or staffing assignments is preferred.
• Attention to detail and ability to provide complete role-specific application materials.

Workers and consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this project opportunity will be processed through the app, and workers will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for worker tracking and reporting.

Apply to this staffing role with your resume, work history, availability, and supporting documents that show your experience for this specific role.

If selected, FuntoNetwork may ask you for your assigned part only, such as role-specific availability, certifications, screening details, work samples, or other supporting materials connected to your assignment.

FuntoNetwork handles the client-facing proposal package and any final source-portal submission separately.

Once you complete vetting and are approved, you will log in to the FuntoNetwork mobile app to track relevant opportunities, application status, contracts, earnings, payments, withdrawals, and related records.