Client Access Representative

Job Title: Client Access Representative Location: Hannibal, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients? Join our team as a Client Access Representative. In this role, you will provide complex clerical support within clinician office practices, maintaining high levels of public contact with clients and patients, ensuring excellent customer service, and consistently meeting or exceeding department goals and expectations. Key Responsibilities Arrive clients at the clinician practice, greet them, verify personal information, insurance, and payment details. Schedule clinicians' appointments and confirm client benefits and eligibility. Manage appointment changes, cancellations, and no‑shows according to the established process. Work with clients, families, and staff to resolve any problems during the visit. Request, prepare, and ensure completeness of client health records. Collect payments, provide receipts, and ensure transactions are accurately recorded. Verify and coordinate client referrals. Manage the electronic medical records system effectively. Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services. Maintain the general appearance of the reception area, ensuring it is welcoming for clients. Participate in quality improvement programs and service monitoring initiatives. Perform additional duties and projects as assigned by leadership. Education and/or Experience High school diploma or GED required. Previous customer service experience preferred. Qualifications Excellent oral, written, and interpersonal communication skills. Strong customer service orientation. Ability to multitask while maintaining a team player mentality. Excellent organization and typing skills. Reliable transportation to the assigned area. Position Perks & Benefits Employee benefits package – health, dental, vision, retirement, life, & more. Competitive 403(b) Retirement Savings Plan – up to 5% match for Part‑Time and Full‑Time employees. Company‑paid basic life insurance. 29 days of PTO for Full‑Time employees. Emergency Medical Leave Program. Flexible Spending Accounts – healthcare and dependent child‑care. Health & Wellness Program. Employee Assistance Program (EAP). Employee Discount Program. Paid time off for full‑time employees (time off package). Top‑notch training: initial, ongoing, comprehensive, and supportive. Career mobility: advancement opportunities / promoting from within. We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace. #J-18808-Ljbffr