Supervisor I

Overview The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence. Key Responsibilities Drive personal and team sales performance to achieve sales and KPI targets; analyze metrics and implement best practices. Build client relationships through proactive outreach and service standards; ensure exceptional in‑store and after‑sales experiences, focusing on VIP retention. Model service behaviors (e.g., meet, greet, create conversations) to foster relationships and needs discovery. Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team. Actively foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically. Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility. Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor. Drive omni‑channel and virtual selling initiatives, including live‑stream shopping. Promote brand‑safe social media engagement and stay aware of platform trends. Lead customer data capture to grow loyalty and repeat purchases. Requirements Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively. Minimum 2 years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). Ability to communicate effectively with customers and staff and to confidently navigate the sales floor. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook. Social media literacy and understanding of platform trends. Comfort with omni‑channel/virtual selling tools and clienteling systems. Strong English language proficiency. Schedule & Physical Requirements Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom. Benefits Medical, dental, and vision insurance; 401(k) plan; paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance. Equal Opportunity Statement Kate Spade. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications relative to the position’s requirements and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis. ADA Accommodation Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $16.00 – $24.75 per hour. #J-18808-Ljbffr FashionUnited